Difficulty migrating [troubleshooting in progress]
Hello,
This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.
If you have a local vault, say one that is synced via iCloud th...
Former Member
4 years ago
((Reply to Jack continued))
If you are, and the migration went as expected, you should see all your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.
The 1st failure (the one from my "primary laptop") saw the " LANDON NOLL (personal license: 1 Private vault)" vanish some 24 to 48 hours after I signed up for the "3-year subscription deal".
While the " LANDON NOLL (personal license: 1 Private vault)" vanished, NONE of the other items in the other 4 vaults were impacted. The "master unlock password" on my "primary laptop" was impacted (no longer works).
The 2nd failure, so far, has been restricted to the loss of the "master unlock password" working on my "backup laptop" (no longer unlocks).
I just verified that the 576+1 items that were moved into "LANDON NOLL'S FAMILY (family license: Private vault)" are still there by logging in just now.
However, I hope you can appreciate how nervous I am:
Down for 16+ days on my "primary laptop" 1Password app
Down for 2+ days on my "backup laptop" 1Password app
No macOS 1Password app access
Loss of the " LANDON NOLL (personal license: 1 Private vault)" from 1Password.com
Only iOS devices using an iCloud synced vault still work
… plus, a *.1pif backup file
(now in encrypted storage copied to multiple physical safes (physical security faults location in widely different locations))
Jack
Thank you, Jack, I hope this helps answer your questions.
I am NOT looking for support: For support I have [#GWB-59355-691].
I have asked support to help me revert my "primary laptop" back to a 1Password app that uses a local iCloud vault, restoring from a *.1pif if needed. I know that local vaults will NOT be supported in 1Password v8. This revert would be a temporary measure to not prolong this disaster well beyond the 16+ days it is running now.
My wishing to revert is NOT a sign that I am giving up on the [#GWB-59355-691] support case.
I am looking for 2 things from Agile that you, or others not involved in my support case, might help/advise on:
Someone attempting to reproduce these failures
High level non-internal explanation as to what happened
For the 1st point (failure reproduction) I can help:
I have the "backup laptop" on which I can help perform experiments migrating a local vault to 1Password.com.
The "High level non-internal explanation as to what happened" is my wish to again be able to place a great deal of trust in Agile / 1Password software. As you might guess, that trust in Agile / 1Password now has been shaken. I want to find a reason to both trust AND recommend to others to use the software.
Comments, suggestions, corrections, and questions welcome.
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migrating [troubleshooting in progress]","id":"message:82494","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82494"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82494"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n\n This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults. \n\n If you have a local vault, say one that is synced via iCloud th...","body@stringLength":"1848","rawBody":"
Hello,
\n\n
This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.
\n\n
If you have a local vault, say one that is synced via iCloud that resides on your mac, I recommend that you NOT move that vault to 1password.com at this time. You should also NOT take the offer of \"3-year discount\" offered by the 1Password macOS up as this will migrate your local vault to 1Password.com. If you migrate your local vault stored on your mac to 1Password.com you may suffer the same fate as me.
\n\n
What happened to me? After the migration, initially all seemed well. However, after 1 to 2 days, the master unlock password for the 1Password app on your mac will NO LONGER WORK! Worse still, the vault that moved to 1Password.com VANISHED after 2 days!
\n\n
Fortunately for me, I had a \"spare laptop\" on which the 1password app worked using a local iCloud synced vault. Support had me move that vault to 1Password.com again. Again after that 2nd move, all seemed well, but the next day the master unlock password no longer worked on that 2nd \"spare laptop\"! If things go the same way as before, then I might see the loss of data on my 1Password.com vault as well .. I hope not but it happened once before.
\n\n
Loss of ability to unlock your 1password app on your mac: twice. Loss of data that was moved to 1Password.com: once (hopefully not twice). It seems clear to me that there are deep and serious flaws with the vault migration code. Beware!!!!
\n\n
I have asked support to help me revert to a local vault use. Thankfully I have a *1pif backup: so I am hoping this reverting will work.
This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.
\n\n
If you have a local vault, say one that is synced via iCloud that resides on your mac, I recommend that you NOT move that vault to 1password.com at this time. You should also NOT take the offer of \"3-year discount\" offered by the 1Password macOS up as this will migrate your local vault to 1Password.com. If you migrate your local vault stored on your mac to 1Password.com you may suffer the same fate as me.
\n\n
What happened to me? After the migration, initially all seemed well. However, after 1 to 2 days, the master unlock password for the 1Password app on your mac will NO LONGER WORK! Worse still, the vault that moved to 1Password.com VANISHED after 2 days!
\n\n
Fortunately for me, I had a \"spare laptop\" on which the 1password app worked using a local iCloud synced vault. Support had me move that vault to 1Password.com again. Again after that 2nd move, all seemed well, but the next day the master unlock password no longer worked on that 2nd \"spare laptop\"! If things go the same way as before, then I might see the loss of data on my 1Password.com vault as well .. I hope not but it happened once before.
\n\n
Loss of ability to unlock your 1password app on your mac: twice. Loss of data that was moved to 1Password.com: once (hopefully not twice). It seems clear to me that there are deep and serious flaws with the vault migration code. Beware!!!!
\n\n
I have asked support to help me revert to a local vault use. Thankfully I have a *1pif backup: so I am hoping this reverting will work.
"},"Conversation:conversation:82494":{"__typename":"Conversation","id":"conversation:82494","solved":false,"topic":{"__ref":"ForumTopicMessage:message:82494"},"lastPostingActivityTime":"2022-04-08T14:38:51.000-07:00","lastPostTime":"2022-04-08T14:38:51.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:82494":{"__typename":"ModerationData","id":"moderation_data:82494","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82494_1":{"__typename":"Revision","id":"revision:82494_1","lastEditTime":"2022-04-06T15:57:48.000-07:00"},"ForumReplyMessage:message:82497":{"__typename":"ForumReplyMessage","id":"message:82497","conversation":{"__ref":"Conversation:conversation:82494"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":82497,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Difficulty migrating [troubleshooting in progress]","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82497"},"parent":{"__ref":"ForumTopicMessage:message:82494"},"body":"
((Reply to Jack continued))
\n\n
\n
If you are, and the migration went as expected, you should see all your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.
\n
\n\n
The 1st failure (the one from my \"primary laptop\") saw the \" LANDON NOLL (personal license: 1 Private vault)\" vanish some 24 to 48 hours after I signed up for the \"3-year subscription deal\".
\n\n
While the \" LANDON NOLL (personal license: 1 Private vault)\" vanished, NONE of the other items in the other 4 vaults were impacted. The \"master unlock password\" on my \"primary laptop\" was impacted (no longer works).
\n\n
The 2nd failure, so far, has been restricted to the loss of the \"master unlock password\" working on my \"backup laptop\" (no longer unlocks).
\n\n
I just verified that the 576+1 items that were moved into \"LANDON NOLL'S FAMILY (family license: Private vault)\" are still there by logging in just now.
\n\n
However, I hope you can appreciate how nervous I am:
\n\n
\n
Down for 16+ days on my \"primary laptop\" 1Password app
\n
Down for 2+ days on my \"backup laptop\" 1Password app
\n
No macOS 1Password app access
\n
Loss of the \" LANDON NOLL (personal license: 1 Private vault)\" from 1Password.com
\n
Only iOS devices using an iCloud synced vault still work
\n
… plus, a *.1pif backup file
\n
\n\n
(now in encrypted storage copied to multiple physical safes (physical security faults location in widely different locations))
\n\n
\n
Jack
\n
\n\n
Thank you, Jack, I hope this helps answer your questions.
\n\n
I am NOT looking for support: For support I have [#GWB-59355-691].
\n\n
I have asked support to help me revert my \"primary laptop\" back to a 1Password app that uses a local iCloud vault, restoring from a *.1pif if needed. I know that local vaults will NOT be supported in 1Password v8. This revert would be a temporary measure to not prolong this disaster well beyond the 16+ days it is running now.
\n\n
My wishing to revert is NOT a sign that I am giving up on the [#GWB-59355-691] support case.
\n\n
I am looking for 2 things from Agile that you, or others not involved in my support case, might help/advise on:
\n\n
\n
Someone attempting to reproduce these failures
\n
High level non-internal explanation as to what happened
\n
\n\n
For the 1st point (failure reproduction) I can help:
\n\n
I have the \"backup laptop\" on which I can help perform experiments migrating a local vault to 1Password.com.
\n\n
The \"High level non-internal explanation as to what happened\" is my wish to again be able to place a great deal of trust in Agile / 1Password software. As you might guess, that trust in Agile / 1Password now has been shaken. I want to find a reason to both trust AND recommend to others to use the software.
\n\n
Comments, suggestions, corrections, and questions welcome.
\n\n
-- Landon Noll ^oo^
","body@stringLength":"3111","rawBody":"
((Reply to Jack continued))
\n\n
\n
If you are, and the migration went as expected, you should see all your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.
\n
\n\n
The 1st failure (the one from my \"primary laptop\") saw the \" LANDON NOLL (personal license: 1 Private vault)\" vanish some 24 to 48 hours after I signed up for the \"3-year subscription deal\".
\n\n
While the \" LANDON NOLL (personal license: 1 Private vault)\" vanished, NONE of the other items in the other 4 vaults were impacted. The \"master unlock password\" on my \"primary laptop\" was impacted (no longer works).
\n\n
The 2nd failure, so far, has been restricted to the loss of the \"master unlock password\" working on my \"backup laptop\" (no longer unlocks).
\n\n
I just verified that the 576+1 items that were moved into \"LANDON NOLL'S FAMILY (family license: Private vault)\" are still there by logging in just now.
\n\n
However, I hope you can appreciate how nervous I am:
\n\n
\n
Down for 16+ days on my \"primary laptop\" 1Password app
\n
Down for 2+ days on my \"backup laptop\" 1Password app
\n
No macOS 1Password app access
\n
Loss of the \" LANDON NOLL (personal license: 1 Private vault)\" from 1Password.com
\n
Only iOS devices using an iCloud synced vault still work
\n
… plus, a *.1pif backup file
\n
\n\n
(now in encrypted storage copied to multiple physical safes (physical security faults location in widely different locations))
\n\n
\n
Jack
\n
\n\n
Thank you, Jack, I hope this helps answer your questions.
\n\n
I am NOT looking for support: For support I have [#GWB-59355-691].
\n\n
I have asked support to help me revert my \"primary laptop\" back to a 1Password app that uses a local iCloud vault, restoring from a *.1pif if needed. I know that local vaults will NOT be supported in 1Password v8. This revert would be a temporary measure to not prolong this disaster well beyond the 16+ days it is running now.
\n\n
My wishing to revert is NOT a sign that I am giving up on the [#GWB-59355-691] support case.
\n\n
I am looking for 2 things from Agile that you, or others not involved in my support case, might help/advise on:
\n\n
\n
Someone attempting to reproduce these failures
\n
High level non-internal explanation as to what happened
\n
\n\n
For the 1st point (failure reproduction) I can help:
\n\n
I have the \"backup laptop\" on which I can help perform experiments migrating a local vault to 1Password.com.
\n\n
The \"High level non-internal explanation as to what happened\" is my wish to again be able to place a great deal of trust in Agile / 1Password software. As you might guess, that trust in Agile / 1Password now has been shaken. I want to find a reason to both trust AND recommend to others to use the software.
\n\n
Comments, suggestions, corrections, and questions welcome.
\n\n
-- Landon Noll ^oo^
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