Difficulty migrating [troubleshooting in progress]

((Reply to Jack continued))

If you are, and the migration went as expected, you should see all your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.

The 1st failure (the one from my "primary laptop") saw the " LANDON NOLL (personal license: 1 Private vault)" vanish some 24 to 48 hours after I signed up for the "3-year subscription deal".

While the " LANDON NOLL (personal license: 1 Private vault)" vanished, NONE of the other items in the other 4 vaults were impacted. The "master unlock password" on my "primary laptop" was impacted (no longer works).

The 2nd failure, so far, has been restricted to the loss of the "master unlock password" working on my "backup laptop" (no longer unlocks).

I just verified that the 576+1 items that were moved into "LANDON NOLL'S FAMILY (family license: Private vault)" are still there by logging in just now.

However, I hope you can appreciate how nervous I am:

• Down for 16+ days on my "primary laptop" 1Password app
• Down for 2+ days on my "backup laptop" 1Password app
• No macOS 1Password app access
• Loss of the " LANDON NOLL (personal license: 1 Private vault)" from 1Password.com
• Only iOS devices using an iCloud synced vault still work
• … plus, a *.1pif backup file

(now in encrypted storage copied to multiple physical safes (physical security faults location in widely different locations))

Jack

Thank you, Jack, I hope this helps answer your questions.

I am NOT looking for support: For support I have [#GWB-59355-691].

I have asked support to help me revert my "primary laptop" back to a 1Password app that uses a local iCloud vault, restoring from a *.1pif if needed. I know that local vaults will NOT be supported in 1Password v8. This revert would be a temporary measure to not prolong this disaster well beyond the 16+ days it is running now.

My wishing to revert is NOT a sign that I am giving up on the [#GWB-59355-691] support case.

I am looking for 2 things from Agile that you, or others not involved in my support case, might help/advise on:

• Someone attempting to reproduce these failures
• High level non-internal explanation as to what happened

For the 1st point (failure reproduction) I can help:

I have the "backup laptop" on which I can help perform experiments migrating a local vault to 1Password.com.

The "High level non-internal explanation as to what happened" is my wish to again be able to place a great deal of trust in Agile / 1Password software. As you might guess, that trust in Agile / 1Password now has been shaken. I want to find a reason to both trust AND recommend to others to use the software.

Comments, suggestions, corrections, and questions welcome.

-- Landon Noll ^oo^