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Former Member's avatar
Former Member
4 years ago

Difficulty migrating [troubleshooting in progress]

Hello, This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults. If you have a local vault, say one that is synced via iCloud th...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @chongolcn2:

Thanks for your detailed responses! Since clarifying what would have likely happened will require digging into specifics, to protect your privacy and security, I'll follow up with you directly in your email conversation with us. Please keep an eye out for my email coming soon!

Just as an additional note, since this is a public community, I've removed some of the personal details from your posts. 🙂

Jack

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migrating [troubleshooting in progress]","id":"message:82494","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82494"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82494"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n\n This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults. \n\n If you have a local vault, say one that is synced via iCloud th...","body@stringLength":"1848","rawBody":"

Hello,

\n\n

This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.

\n\n

If you have a local vault, say one that is synced via iCloud that resides on your mac, I recommend that you NOT move that vault to 1password.com at this time. You should also NOT take the offer of \"3-year discount\" offered by the 1Password macOS up as this will migrate your local vault to 1Password.com. If you migrate your local vault stored on your mac to 1Password.com you may suffer the same fate as me.

\n\n

What happened to me? After the migration, initially all seemed well. However, after 1 to 2 days, the master unlock password for the 1Password app on your mac will NO LONGER WORK! Worse still, the vault that moved to 1Password.com VANISHED after 2 days!

\n\n

Fortunately for me, I had a \"spare laptop\" on which the 1password app worked using a local iCloud synced vault. Support had me move that vault to 1Password.com again. Again after that 2nd move, all seemed well, but the next day the master unlock password no longer worked on that 2nd \"spare laptop\"! If things go the same way as before, then I might see the loss of data on my 1Password.com vault as well .. I hope not but it happened once before.

\n\n

Loss of ability to unlock your 1password app on your mac: twice. Loss of data that was moved to 1Password.com: once (hopefully not twice). It seems clear to me that there are deep and serious flaws with the vault migration code. Beware!!!!

\n\n

I have asked support to help me revert to a local vault use. Thankfully I have a *1pif backup: so I am hoping this reverting will work.

\n\n

-- Landon Noll ^oo^

\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: macOS 12.3.1

\n","kudosSumWeight":0,"postTime":"2022-04-06T15:57:48.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:82494_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":452},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello,

\n\n

This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.

\n\n

If you have a local vault, say one that is synced via iCloud that resides on your mac, I recommend that you NOT move that vault to 1password.com at this time. You should also NOT take the offer of \"3-year discount\" offered by the 1Password macOS up as this will migrate your local vault to 1Password.com. If you migrate your local vault stored on your mac to 1Password.com you may suffer the same fate as me.

\n\n

What happened to me? After the migration, initially all seemed well. However, after 1 to 2 days, the master unlock password for the 1Password app on your mac will NO LONGER WORK! Worse still, the vault that moved to 1Password.com VANISHED after 2 days!

\n\n

Fortunately for me, I had a \"spare laptop\" on which the 1password app worked using a local iCloud synced vault. Support had me move that vault to 1Password.com again. Again after that 2nd move, all seemed well, but the next day the master unlock password no longer worked on that 2nd \"spare laptop\"! If things go the same way as before, then I might see the loss of data on my 1Password.com vault as well .. I hope not but it happened once before.

\n\n

Loss of ability to unlock your 1password app on your mac: twice. Loss of data that was moved to 1Password.com: once (hopefully not twice). It seems clear to me that there are deep and serious flaws with the vault migration code. Beware!!!!

\n\n

I have asked support to help me revert to a local vault use. Thankfully I have a *1pif backup: so I am hoping this reverting will work.

\n\n

-- Landon Noll ^oo^

\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: macOS 12.3.1

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Hi @chongolcn2:

\n\n

Thanks for your detailed responses! Since clarifying what would have likely happened will require digging into specifics, to protect your privacy and security, I'll follow up with you directly in your email conversation with us. Please keep an eye out for my email coming soon!

\n\n

Just as an additional note, since this is a public community, I've removed some of the personal details from your posts. 🙂

\n\n

Jack

","body@stringLength":"453","rawBody":"

Hi @chongolcn2:

\n\n

Thanks for your detailed responses! Since clarifying what would have likely happened will require digging into specifics, to protect your privacy and security, I'll follow up with you directly in your email conversation with us. Please keep an eye out for my email coming soon!

\n\n

Just as an additional note, since this is a public community, I've removed some of the personal details from your posts. 🙂

\n\n

Jack

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