Direct import from lastpass is failing. Tells me to send diagnostic. I did yesterday but nothing.

Hello lesster,

Thanks for your message. We've released a Beta of 1Password 8 that addresses many issues customers have been encountering. If you'd like to give this a try you can follow this guide to, use 1Password beta releases.

Move your data from LastPass to 1Password - Import your data using the 1Password apps

Please let us know if this helps to resolve the issues you were encountering. Thanks!

Any further word on this?

As I said earlier, I was able to use the CSV import for myself, but many entries were missing when I imported a family member's data for them.

I hope this gets resolved soon.

Thanks for your update, @olderman. I'm sorry for any misunderstanding, but happy to hear that the CSV route has worked for you in this case.

That data is encrypted once moved into 1Password, but the unencrypted CSV file, should be immediately removed from the device by deleting it and emptying the Recycle Bin to help ensure this can't get into the wrong hands. We appreciate this message!

I finally decided to go the CSV route. It worked.

Support misunderstood my concern about the security of using a csv file and thought I was talking about 1password servers. My concern was a data file on my computer that contained all my passwords is the problem. People should know that deleting that file does not really delete the file. People should also know to go to the Recycle bin and to delete the file again from from the recycle bin. This makes it the file unrecoverable under normal circumstances. However, Windows does not, that I know of, have a way of writing over a specific file and only deletes only deletes the directory entry. Deleting from the recycle bin makes it unlikely that a hacker would be able to get to it.

Good morning folks,

Sorry for the delay in response. We are indeed working through some issues with the LastPass importer. While I can't speak specifically to what is causing the troubles you are running into, I would suggest continuing the current course through email with our support team.

@olderman, it appears that the team has been in contact with you and has provided some further instruction. If you have further troubles, please continue the conversation with our support team. Thanks!

ref: DZA-74663-486

@olderman I got it at 4:34 US East Coast time today 2/3/23.

lesster, thanks for the reply, but I was afraid of that. How long ago did you get that reply?

I finally got a reply to my similar email, they said they're working on it, which we knew, and suggested using the web importer.
That requires exporting a plain text csv file from LastPass, ugh, so make sure you know how to securely delete it before you start.