Forum Discussion

martinsteel's avatar
martinsteel
Frequent Contributor
4 years ago

Drag and drop losing characters

Dragging and dropping usernames and passwords sometimes loses characters. This is most reproducible (50%+) in remote desktop windows but also occasionally happens in browsers. Normally seems to be one of the first few letters.

Drag and drop is from the entry displayed in the main 1password window. No addons etc. involved.

Here's a (anonymised) example:
Saved Username:
DOMAIN\martin

Usernames from drag & drop:
DMAIN\martin
OMAIN\martin


1Password Version: 8.6.0
Extension Version: Not Provided
OS Version: Windows 11 21H2

44 Replies

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager

    Hi PatchCharron, thank you for letting us know about this, and I'm sorry you've encountered this issue as well. We appreciate the additional detail here so we can better characterize and track down this issue.

    Likewise, martinsteel - thanks for reproducing across devices.

    I have filed an issue for our developers to take a look at this, and we'll hope to have more for you as things go forward.

    ref: dev/core/core#13810

  • Hi everyone,

    I was just coming to the forums to make the same post as Martin about Remote Desktop (RDP) with drag and drop. I've had sporadic issues since 8 released, but its gotten much worse recently. In the past I would just try again and it would work, now I'm seeing failures in the 80%+ of the time.. Enough to just have had my account locked.

    Strangely I've been seeing the Mandarin character: 䀀 getting copied 1/10 times as the second or third character. [neither the source or destination machine has Mandarin language pack installed]

    Same as Martin that its always the first character or the first and second character, the rest of the string seems to copy fine.

    Any fix would be welcomed. Having to reveal and type 32 character passwords each time a RDP locks is quite annoying.

    Thanks!

  • martinsteel's avatar
    martinsteel
    Frequent Contributor

    Hi 1P_PeterG, just in case it helps, I've done a bit more testing.

    I can reproduce on a couple of different computers with both Windows 10 and 11 and it has affected all 1password versions from 8.4 upwards (not tried any v8 releases before that).

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager

    Hi martinsteel, thanks for this question. I'm not sure I've come across this before, but I'll try to reproduce it and will run it by some other folks here as well. Thank you for letting us know - and we'll hope to have more for you soon!