Forum Discussion

Baz's avatar
Baz
Dedicated Contributor
1 month ago

Dragging from app hides and disables app window

Hello, I was having some trouble entering credentials in various ways on a particular website, so I decided to try dragging the credentials from the 1Password main application window into the fields...
macos
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
1 month ago

Apologies for the delay in getting back to you Baz​ .

Hope you don't mind me jumping in while my colleague is away.

You're right that the 1Password desktop app should come back into focus after dragging and dropping info into another app.

We have a known issue where the 1Password desktop app doesn't come back into focus after dragging and dropping in certain apps such as the Chrome browser. However, we haven't received any reports of users being unable to switch back to the desktop app using the 'command + tab' keyboard shortcut or by clicking the 1Password icon in their dock.

I can see that we've released an update for the desktop app since you initially wrote in and so I'd like to ask you to see if the issue still occurs with the latest version which is 8.12.0: 

Find the version numbers for 1Password and your operating system Support

Since I'm unable to replicate the behaviour you described, I'd like to ask you to create and share a screen recording of the issue if updating the desktop app doesn't help:

How to record the screen on Mac - Apple Support

Make sure that the screen recording doesn't contain anything sensitive and don't post it to the forum, I can send you a secure upload link to use. When the recording is ready please send an email to support@1password.com.

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/dragging-from-app-hides-and-disables-app-window/166337
  • Your forum username: Baz


After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you the secure upload link.

-Chris

Issue=FRAM-107

  • Baz's avatar
    Baz
    Dedicated Contributor
    1 month ago

    Hi Chris,

    The support ID I received is 

    WRI-59765-234

    • ChrisC1P's avatar
      ChrisC1P
      Icon for Moderator rankModerator
      1 month ago

      Hi Baz​ thanks for sharing that.

      I've reached out to you via email with a link to upload your recording and we can continue troubleshooting there. I'm closing this thread to prevent any duplication of efforts.

      -Chris

  • Baz's avatar
    Baz
    Dedicated Contributor
    1 month ago

    Thanks,

    The issue persists with 8.12.0. I've just now reproduced it on Sequoia and Tahoe.

    Certainly I first experienced the bug working in some browser; perhaps it was Chrome. Subsequent to that, I've just continued confirming the issue by simply dragging and dropping onto the desktop. The bug occurs when I do that. Just now I tested and noticed that some application targets help; dropping into TextEdit does cause 1Password to reappear.

    Cmd-tab does not restore 1Password. Clicking on the icon in the dock does. The icon in the dock is not that of a minimized window, but rather the icon representing the running application. If not mentioned in this thread, it would not have occurred to me that clicking on the application's icon would have restored the missing window.

    I will follow through with the screen recording. I will demonstrate the failure by just dragging onto the desktop. Then the recording will show me using Cmd-tab to switch away from 1Password and then back to it. At no point will the 1Password window return.

    Thanks for your help. I'll be in touch.