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Forum Discussion
bobnanski
11 months agoNew Contributor
Edge browser extension keeps corrupting
Periodically my 1Password browser extension in Edge becomes corrupted. It disappears from my toolbar and when I go to Manage Extensions, it tells me it is corrupted. I click on Repair and it re-downloads the extension. Then it is fine for a while (a few days - a week) and then corrupts again. I have tried removing the extension entirely and re-installing it, but that doesn't seem to make any difference. I am on the latest version of Windows 11, with the latest extension version. I do NOT have this problem in either Chrome or Firefox, only with Edge. Appreciate any assistance!
1Password Version: Not Provided
Extension Version: 2.21.0
OS Version: Windows 11
Browser: Edge
- bobnanskiNew Contributor
So it happened again today and here is the screen shot you requested. I first see that the 1Password icon is missing from my Edge toolbar. I go into Manage Extensions and see the following:
If I click "Repair" it basically just re-installs the extension and then it will be fine for an indefinite amount of time.
Thanks for any assistance! - dtguktfNew Contributor
I'm also seeing this issue on my users' computers.
We do have security software but it is only happening on a small number of machines.Repairing the extension resolves the issue again but this is the third time for one particular user.
- 1P_Tommy
Moderator
Thanks. It's here and with the correct team. Someone will be with you as soon as possible.
ref: TCG-55797-612
- 1P_Dave
Moderator
Hello bobnanski! ๐
I'm sorry that you're seeing a message that the 1Password extension in the Edge browser is corrupted. Would you be able to post a screenshot of the error message just so that I have that reference? That being said, can you tell me the following:
- Are you using any security software or extensions that might be modifying 1Password's app or extension files?
- Is your Windows PC managed by your workplace? Or is it a personal PC?
I look forward to hearing from you.
-Dave
- bobnanskiNew Contributor
Hi Dave,
I have to wait for the issue to occur again, and as soon as it does I will post a screenshot
in answer to your questions:- No. I don't believe so
- This is a personal PC
Thanks!
- 1P_Evon
1Password Team
Hello bobnanski, dtguktf! Thank you for reaching out. I'm sorry to hear about the trouble you're both encountering with 1Password in the browser.
So that I can take a closer look at the issue youโre experiencing, Iโd like to request that you send us some information to support+forum@1Password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144898/
- Your forum username: bobnanski or dtguktf.
- A console log of the issue: Save a console log for 1Password in your browser.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and Iโll be able to locate your message and make sure itโs gotten to the right place.
We look forward to assisting you further.
-Evon
- bobnanskiNew Contributor
Thanks for the information. My only concern is that I cannot reproduce the problem at will so you could conceivably have a very large console log before the issue decides to happen.; If that is not a problem I will send that info when it occurs. Thanks!
- TimG1P
1Password Team
Hi bobnanski
Console logs are cleared when a browser session ends so it's best to collect them right after the issue occurs and before repairing or reinstalling the extension.
As a troubleshooting test, would you be willing to temporarily install the 1Password extension from the Chrome Web Store and not the Microsoft Edge Add-ons store? Extensions from the Chrome Web Store are compatible with the Microsoft Edge browser and this would tell me more about the issue so that I could investigate further. You can find 1Password in the Chrome Web Store here:: Chrome Web Store: 1Password โ Password Manager
ref: dev/core/core#24395
- RyHNew Contributor
I'm seeing the same behavior on several machines in our environment also. We have only one other extension deployed and prevent the installation of other extensions. Updates and browser crashes/restarts seem to trigger the issue.
- 1P_Dave
Moderator
I'm sorry that you're seeing the same issue. So that our team can investigate this further can you please send the following to
support+forum@1Password.com
:- A JSON export of any policies applied to Edge from
edge://policy/
- The following version information from the device where the issue occurred last:
- Operating system
- Microsoft Edge browser
- 1Password extension
- A link to this thread.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. ๐
-Dave
- A JSON export of any policies applied to Edge from