Periodically my 1Password browser extension in Edge becomes corrupted. It disappears from my toolbar and when I go to Manage Extensions, it tells me it is corrupted. I click on Repair and it re-downloads the extension. Then it is fine for a while (a few days - a week) and then corrupts again. I have tried removing the extension entirely and re-installing it, but that doesn't seem to make any difference. I am on the latest version of Windows 11, with the latest extension version. I do NOT have this problem in either Chrome or Firefox, only with Edge. Appreciate any assistance! 1Password Version: Not Provided Extension Version: 2.21.0 OS Version: Windows 11 Browser: Edge

So it happened again today and here is the screen shot you requested. I first see that the 1Password icon is missing from my Edge toolbar. I go into Manage Extensions and see the following: If I click "Repair" it basically just re-installs the extension and then it will be fine for an indefinite amount of time. Thanks for any assistance!

I'm also seeing this issue on my users' computers. We do have security software but it is only happening on a small number of machines. Repairing the extension resolves the issue again but this is the third time for one particular user.

Thanks. It's here and with the correct team. Someone will be with you as soon as possible. ref: TCG-55797-612

Hello bobnanski! 👋 I'm sorry that you're seeing a message that the 1Password extension in the Edge browser is corrupted. Would you be able to post a screenshot of the error message just so that I have that reference? That being said, can you tell me the following: Are you using any security software or extensions that might be modifying 1Password's app or extension files? Is your Windows PC managed by your workplace? Or is it a personal PC? I look forward to hearing from you. -Dave

Hi Dave, I have to wait for the issue to occur again, and as soon as it does I will post a screenshot in answer to your questions: No. I don't believe so This is a personal PC Thanks!

Edge browser extension keeps corrupting

21 Replies

1P_Evon
1Password Team
9 months ago
I appreciate the update, rabbox24. I'm glad to hear that the 1Password extension from the Chrome Web store has not crashed in Edge. 🙂

Let me know if there's anything I can assist you with.

-Evon
rabbox24
New Contributor
9 months ago
Short update 2,5 months after I installed the version from the Chrome Web Store. The add-on hasn't crashed again and is not causing any issues.
1P_Evon
1Password Team
11 months ago
rabbox24,

Thank you for your reply. On behalf of Dave, you're welcome. Let us know how things go when using the Chrome version on your personal computer.

-Evon
rabbox24
New Contributor
11 months ago
Thanks Dave. I followed your recommendation and installed the version from the Chrome Web Store. Let's see, if that is making a difference.

On the last 2 days I had to re-install the Edge version twice, because it got corrupted. The latest update for the Edge browser itself was installed 2 days ago as well.

So far I have seen this issue only on my private Windows desktop, but never on my Windows company laptop.
1P_Dave
Moderator
11 months ago
rabbox24

I"m sorry that you're seeing a similar issue. We've only received a handful of reports of this behaviour occurring and the work item to investigate this further is still open in our developer's backlog. I've added your report there as well.

All affected users have reported better luck when installing 1Password from the Chrome Web Store instead of the Microsoft Edge Add-ons store. Since Microsoft Edge is a Chromium browser, you can install 1Password from either store. I recommend giving the version from the Chrome Web Store a try:

1Password – Password Manager - Chrome Web Store

-Dave
rabbox24
New Contributor
11 months ago
What was the outcome of the analysis? I've been experiencing exactly the same issue for a couple of months now.
Thanks for sharing.
1P_Tommy
Moderator
2 years ago
Thanks. It's here and with the correct team. Someone will be with you as soon as possible.

ref: TCG-55797-612
Tefkin
New Contributor
2 years ago
Many thanks. I'll send the policy json through now.
1P_Tommy
Moderator
2 years ago
Tefkin

I'd recommend sending in the policies log as described here to see if it contains information related to the issue - https://1password.community/discussion/comment/709632/#Comment_709632

ref: dev/core/core#24395
Tefkin
New Contributor
2 years ago
I'm having the same issue. Please let me know if you find a solution. Every few days. Edge browser. Just started happening in the last few weeks.