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Former Member's avatar
Former Member
2 years ago

Edge/Chrome browser extension breaks after updating to 8.10.8

Once I update from 1Password for Windows version 8.9.14 (or any other version leading up to latest) to 8.10.8, I lose the ability for the Edge and Chrome browser extension to sync with the desktop app. It states "Problems connection. (ORANGE CIRCLE) Please ensure the 1Password app is unlocked." Shown below. I also did the dev console to show the errors.

If I uninstall the desktop app, delete the localappdata cache and reinstall an older version, the browser extension works. As soon as the desktop app updates to 8.10.8, it breaks again. Reinstalling the extension after the 8.10.8 update does not fix the problem


1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: Windows 10
Browser: Edge

browser extension

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  • OlivierP's avatar
    OlivierP
    Dedicated Contributor
    2 years ago

    Thank you very much!
    Same for me, I can confirm problem is fixed on my side!

  • Former Member's avatar
    Former Member
    2 years ago

    I wanted to update the thread to note that the -47 update seems to have corrected the problem

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @MattM310,

    I'm sorry for the disruption. Our teams became aware of a memory usage problem in a recent version of 1Password for Windows. This issue led to problems with instability with the 1Password application, and integration with our browser extension in particular.

    This issue has now been resolved. To fix the issue, please check for updates and ensure you’re using the latest version of 1Password for Windows: How to keep 1Password up to date

    If you are still experiencing issues after updating let us know and we’ll be happy to help troubleshoot.

  • OlivierP's avatar
    OlivierP
    Dedicated Contributor
    2 years ago

    Hello,

    I am not from the 1P team but facing the same problem.
    Support told me new update will come "soon" to fix this (it seems not everybody is concerned).

    Meanwhile, you can rollback to the previous stable (Production) version: 8.10.7
    The 1Password installer version 8.10.7 is available https://downloads.1password.com/win/1PasswordSetup-8.10.7.exe (official link - digitally signed version).

    Procedure to rollback:
    1- uninstall the current version
    2- install using the 8.10.7 installer provided
    3- go to Settings > Advanced then Uncheck the box for the automatic updates