I get this error message when I start up my iMac. Any idea how this can be fixed? 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided Referrer: forum-search:https://1password.community/search?Search=1Password%20has%20detected%20an%20error%20with%20your%20local%20app%20database

Hello srboyd! 👋 I'm sorry that you're running into an error message when using 1Password on your Mac. So that we can investigate further, I'd like to ask you to send us diagnostic logs from the 1Password app on your Mac: Open Finder. Click Go in the menubar at the top of the screen. Click Go To Folder... In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard. Right-click on the folder titled logs and select Compress "logs". Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/140474/1password-has-detected-an-error-with-your-local-app-database#latest Your forum username: srboyd Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave ref: dev/core/core#21214

I restored my system from a Time Machine backup and when I try to start 1Password, that's the message I get. Tried uninstalling and reinstalling but I get the same error. Sent an email to support this morning (about 12 hours ago) and haven't gotten a reply. I sent the logs. Currently I'm completely locked out. Please help pronto!!!! 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

The name of the database is 1password.sqlite. I renamed it to "1password.sqlite.old" (never delete anything unless you're really sure what you are doing). you kan find it where @Dave_1p pointed out in step 4 above.

@Alalettre I'm sorry that you ran into the issue as well. I see that you sent in a diagnostics report and one of my colleagues will get back to you as soon as possible. I also wanted to echo my colleague Grey's comment from earlier in the thread: ⚠️ Please make sure that you can sign in to 1Password.com and find all the items you would expect before modifying ANY of 1Password's supporting files to minimise the risk of data loss. If you see an error message, and are at all unsure about what to do, please don't modify anything and email support@1password.com for guided help. -Dave ref: BAD-62297-727

@yukii I've located your email and confirm that it has made it to the right team. One of my colleagues will review the logs and send you instructions as soon as possible. -Dave ref: TJF-76974-611

Error: "1Password has detected an error with your local app database"

54 Replies

1P_Dave
Moderator
2 years ago
jjnoel

Thank you for posting the Support ID, one of my colleagues will send you an email soon. Please continue the conversation there. 🙂

-Dave

ref: UXU-55314-276
jjnoel
New Contributor
2 years ago
UXU-55314-276
1P_Tommy
Moderator
2 years ago
@Imbrooksjr

Have you submitted a diagnostics report? If not please do so.

Open 1Password.

Press command and comma. The 1Password Preferences/Settings will open.

Click Advanced.

Click Send Diagnostics.

Click Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: Imbrooksjr

A link to this thread: https://1password.community/discussion/140474/error-1password-has-detected-an-error-with-your-local-app-database#latest

Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
lmbrooksjr
New Contributor
2 years ago
I'm having the same issue on one computer, I've been able to update all my other systems.
1P_Tommy
Moderator
2 years ago
Thanks @buddy55 Also, check you're email in a few minutes.

ref: WMB-48849-839
Former Member
2 years ago
My support ID is [#WMB-48849-839]
Former Member
2 years ago
I am having the problem listed in this thread as well. I just migrated to a new 2023 iMac and am trying to resolve this. I get this message - "1Password has detected an error with your local app database, please contact mailto:support@1password.com".

Please let me know if I follow the same process listed in the first part of this post.

buddy55
1P_Tommy
Moderator
2 years ago
Thanks @sixcat

ref: CEM-68688-975
Former Member
2 years ago
I just got this error today after upgrading to Sonoma 14.1.2 ...

Log.zip created, e-mail sent, bot response received =)

[#CEM-68688-975]

I haven't tried the suggestion here for deleting that file -- thought I'd try the safer method first ;-)
1P_Dave
Moderator
2 years ago
@myershse

I'm glad that everything is working again. 🙂

-Dave