Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Error message about updating when I'm already using the latest version

I cannot open the main 1password windows app at all because of the following error and every time I use the browser extension I get the same error but I can at least use after that. The error messag...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
3 years ago

Hi @bangroad, I'm sorry to hear that you're running into the same issue. Could you email in to support+forum@1password.com with some logs from 1Password's installation directory so we can investigate further?

  1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
  2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
  3. Right-click the folder on your desktop, click Send To, then Zipped folder.
  4. Attach this zip file to your email - don't post your logs in the forums.

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!