. Chromium browsers (Edge and Chrome), latest version, as well as Safari Browser extension just updated to 2.14 and now it's not working on all browsers. When I click on the 1Password icon on the browser, I get the following error: 1Password Version: 8.10.9 Extension Version: 2.14 OS Version: MacOS 13.4 Browser: Chrome and Edge

I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue. Please try turning off the extension and turning it on again: Right-click the 1Password icon in your browser's toolbar and click "Manage Extension." Turn off the 1Password extension and then turn it back on again. Click on the 1Password extension in your browser's toolbar. If the above steps do not work, follow these steps to get 1Password working in your browser again: The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking. Turning off the shared lock state: Right-click on the browser toolbar icon. Select settings. Turn off the General section's Integrate with 1Password app setting. Turning on the shared lock state: (Only after a new release is issued) Right-click on the browser toolbar icon. Select settings. Turn on the General section's Integrate with 1Password app setting. We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

I'll get onto the suggested fixes shortly, but just wanted to float an idea here. It seems we've got a 'friendly' crowd here, 1Password. Perhaps consider something like an 'insiders' release. That way, us friendlies can do a first round real world test for you before releasing into the wild. I've got a family subscription and 1Password is my elderly mother's lifeline. When things like this happens, it takes a lot of effort to get her processes aligned again, including having to explain why the known process doesn't work anymore. Just a thought...

Someone in another thread found a fix, at least for Chrome. Uninstall the extension from Chrome, then close Chrome, open 1Password app, go to Settings>Browser, click on "Get 1Password for your browser." This will take you to the Chrome webstore's page for the extension, where you can reinstall it. The extension should work properly after that.

As above reporting using Chrome browser, extension autofill doesnt work at all. Also extension and bottom of screen full app are not in sync anymore. I.e. locking extension and app worked in unison, locking one would lock the other and vice versa. Getting OOPS message. tried rebooting and pretty well what has already been listed before. Quickly losing confidence.

I also have this problem (and have emailed 1Password support about it (#QMC-74326-711). I have since tested the suggested workaround above (thanks Solos for letting us know here), and I can confirm that it does work in Safari, besides the inconvenience of needing to log in again every time the browser is newly launched. For the sake of others, these are the settings to look for. In the 1Password app: And in the 1Password settings in the browser: Restart the browser, and then you should be able to log in to 1Password from the browser and then have access to your vault. Now if I can just remember to undo these settings when the fix is released.

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

93 Replies

Former Member
3 years ago
Since the update of MacOS to 13.5.1 (22G90) I get the following error message in Safari "Oops, something went wrong while loading". I have restarted my Mac, uninstalled and reinstalled 1Password for Safari, to no avail.

1Password Version: 8.10.9 (81009046)
Extension Version: 2.14
OS Version: 13.5.1
Browser: Safari
DHK
Frequent Contributor
3 years ago
I have the same problem with the Safari 1Pass, but if I access via my Mac menubar 1Pass it seems to work fine, so is mostly a non-issue for me.
LTParis
New Contributor
3 years ago
Been running into the same for the past few days.
pONd74
New Contributor
3 years ago
I have the same error.

Unfortunately, the 1st part of ag_tommy didn't work.

Please try turning off the extension and turning it on again:
* Right-click the 1Password icon in your browser's toolbar and click "Manage Extension."
* Turn off the 1Password extension and then turn it back on again.
* Click on the 1Password extension in your browser's toolbar.

Björn
Nekoninda
Frequent Contributor
3 years ago
A comment that I placed here a few hours ago has disappeared. Curious. I have been able to get 1Password for Safari working again, by deleting version 2.14.0, and installing 2.13.0 from a backup. It did not work immediately. Restarting Safari and restarting my computer didn't solve the problem. I still could not see 1Password for Safari in the Safari Preferences > Extensions. However, after about ten restarts while troubleshooting another problem, 1Password for Safari did finally appear in Safari Preferences. I was then able to check its checkbox, and version 2.13.0 has been working for me since then.
Former Member
3 years ago
I'm having the exact same problem as mscheurer. 1Password is entirely non-functional in Safari.
Nekoninda
Frequent Contributor
3 years ago
This is a follow-up to my previous comments. I've restarted my computer another ten times, working on troubleshooting a different problem. Finally, and suddenly, 1Password for Safari appeared in my Safari > Preferences > Extensions. I checked the box, and at last, I have 1Password working again in Safari. The extension that is working is the old one, 2.13.0, which I reinstalled earlier today from a backup.
Former Member
3 years ago
I'm experiencing something similar with 2.14.0

After upgrading the entire 1password system is up the wazoo. Can't get anything to fill in anywhere in Safari. Downgrading to 2.13.0 (Copying the app from another Mac) restores full functionality.

Unusual for your guys to break things this badly.
Former Member
3 years ago
My above solution only lasted for about 30 minutes and the trouble returned. I then followed ag_tommy APPROVED ANSWER above and everything is working again other than you have to enter your Master Password manually.
Nekoninda
Frequent Contributor
3 years ago
Another 28 hours have passed, another three or four cycles of uninstalls and reinstalls. 1Password for Safari is still not working for me. In contrast to most of the comments here, I don't see any hint of the existence of 1Password within Safari. It does not appear in Preferences, nor does its icon appear at the top of any Safari browser window, where it has always been visible before. 1Password for Safari 2.14.0 is in my Applications folder. I have deleted it and reinstalled it many times. I'm using 8.10.9 for Mac, on MacOS 12.6.8, with all updates. Safari 16.6. Deleting 2.14.0 and installing 2.13.0 from a backup also didn't solve the problem for me.

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Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

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