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Forum Discussion
Error when using 1Password in the browser: "Your session has expired."
Since today, there is a strange problem with the 1Password extension in Edge: When I open a website or click on the tab of an open website, the 1Password sign-in webpage (https://my.1password.com/signin/?a=XXXXXXXXXXX) is being opened in another tab. See screenshot.
This happens only when I unlocked the browser extension beforehand.
When I sign in, the tab is closed automatically. Since the extension is unlocked, I can sign in via the extension.
I already tried to manually open the sign-in page, sign-in and logout, but that doesn't help.
What's wrong here? Does someone else have the same problem?
54 Replies
kevin_li1Password Team
It is interesting that the Developer Tools helps with the issue. We will look out for further reports of Developer tools preventing the issue and note that in our tracking issues.
Let us know if the issue returns and we can troubleshoot further.
Thank you for posting the Support ID! I've located your diagnostics report and you should have received an auto-reply from our BitBot. One of my colleagues will sent you a reply soon, so let's continue the conversation there.
ref: LNX-58362-573
I sent a console log and a diagnostics report: support ticket ID is LNX-58362-573
As long as the console was open, the problem didn't occur. As soon as I closed the console after saving the report, the issue occurred again.
Same here on Brave (Chrome extension). Problem started with 2.20.0. I was following the instructions to get a console log, but an odd thing happened - once I turned on Developer Mode in the 1Password Chrome extension, the problem went away.
I have now disabled Developer Mode on the extension. Still good. I'll continue to monitor, and if it comes back, I'll capture Console Log.
- 1P_Dave
Moderator
Hello everyone,
I'm sorry that you're receiving a message in a new tab that states that "Your session has expired." when using 1Password in the browser. We've received multiple reports of this behaviour and our team is investigating. To help our investigation I'd like to request some logs from your end:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/144253/edge-1password-sign-in-webpage-opens-automatically
- Your forum username: username
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#27669
I have noticed the same problem. I'm just using my Browser (Opera in my case) and suddenly the login page pops up for no apparent reason. I'm not even trying to login anywhere. And now it's getting worse:
The extension is logged out as well but reports a new version:
Is there a problem with the new version?
Seems to be a general problem.
By the way: It doesn't change anything if I turn off the option "Integrate this extension with the 1Password desktop app".
I am experiencing the same thing on macOS Chrome: https://1password.community/discussion/144285/why-does-1password-keep-locking-me-out
Having the same issue on Chrome.
Hi Dave,
- 1Password browser extension version 2.20.0
- No, I don't use multiple accounts.
- I have turned on the option "Integrate this extension with the 1Password desktop app". But there is another issue with the integration. See https://1password.community/discussion/143151/edge-integration-does-not-work-properly#latest
