Forum Discussion

Former Member's avatar
Former Member
2 years ago

Error "You used a newer version..."

I keep getting this error for the past few days. I have removed all data, reinstall it, and the error persists. I'm only using Production release, not Nightly or Beta. It's the same issue as the https://1password.community/discussion/138621/program-wont-open-error-message-you-ve-used-a-newer-version-of-1password-on-this-device, except I'm not on beta release.

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: Windows 10 Pro
Browser:_ Firefox/Chrome

windows

3 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 years ago

    Hi @alienxp03, thanks for getting back to us with your support ID! I can see that we've received your email, and a member of the team will be in touch with you there shortly šŸ˜„

    ref: KLC-67896-886

  • Former Member's avatar
    Former Member
    2 years ago

    [#KLC-67896-886]

    I had to reinstall 1Password again. This is getting frustrating. 3rd time in 2 months now that it's happening for no reason.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @alienxp03

    It'll be best if we help you with this by email, since we might need some specific information to find out more about what's going on. Send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey