Forum Discussion

Former Member

3 years ago

Stop locking 1Password browser extension

I find 1Password to be a great application and it has already added a lot to my productivity. There is one annoyance, however. In order to autofill credentials on web pages I am obliged to install th...

1P_Dave

Moderator

3 years ago

@Cyberjunky

I'm sorry that you're running into the issue as well. Our support team can help you resolve this, please use the following instructions to send in a diagnostics report:

Open Finder.
Click Go in the menubar at the top of the screen.
Click Go To Folder...
In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
Right-click on the folder titled logs and select Compress "logs".

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/687818/#Comment_687818
Your forum username: Cyberjunky
Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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discussion was created from comments split from: Error: \"You've used a newer version of 1Password on this device.\" (See Approved 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@Cyberjunky

\n\n

I'm sorry that you're running into the issue as well. Our support team can help you resolve this, please use the following instructions to send in a diagnostics report:

\n\n

Open Finder.
Click Go in the menubar at the top of the screen.
Click Go To Folder...
In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
Right-click on the folder titled logs and select Compress \"logs\".

\n\n

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/comment/687818/#Comment_687818
Your forum username: Cyberjunky
Please do not post your diagnostic report to the forum. This is for your privacy and security.

\n\n

The report will be in zip format. Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

","body@stringLength":"1434","rawBody":"

@Cyberjunky

\n\n

I'm sorry that you're running into the issue as well. Our support team can help you resolve this, please use the following instructions to send in a diagnostics report:

\n\n

Open Finder.
Click Go in the menubar at the top of the screen.
Click Go To Folder...
In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
Right-click on the folder titled logs and select Compress \"logs\".

\n\n

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/comment/687818/#Comment_687818
Your forum username: Cyberjunky
Please do not post your diagnostic report to the forum. This is for your privacy and security.

\n\n

The report will be in zip format. Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

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