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Forum Discussion
System
2 years agoSuper Contributor
Error: "You've used a newer version of 1Password on this device."
This discussion was created from comments split from: Error: "You've used a newer version of 1Password on this device." (See Approved Answer).
1P_Dave
Moderator
2 years ago@Cyberjunky
I'm sorry that you're running into the issue as well. Our support team can help you resolve this, please use the following instructions to send in a diagnostics report:
- Open Finder.
- Click Go in the menubar at the top of the screen.
- Click Go To Folder...
- In the new pop-up that appears paste:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Dataand then press return on your keyboard. - Right-click on the folder titled
logsand selectCompress "logs".
Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/687818/#Comment_687818
- Your forum username:
Cyberjunky - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave