Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Error: "You've used a newer version of 1Password on this device."

This discussion was created from comments split from: Error: "You've used a newer version of 1Password on this device." (See Approved Answer).
windows
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

@Cyberjunky

On a Windows PC, you can find the logs by following these steps instead:

  1. Click the Start menu and enter %LOCALAPPDATA% into the search field and press Enter.
  2. In the Explorer window that opens, open the 1Password folder.
  3. Right-click the logs folder and "Compress to ZIP file".
  4. Attach that .zip file to an email addressed to support+forum@1password.com and include a link to this thread and your username.

When we've received those logs, one of the team will reply to you as soon as they can.