Forum Discussion

LarryMcJ's avatar
LarryMcJ
Super Contributor
2 years ago

Expected latency for "Did you sign in...."

Typically, signing in on a new device triggers a confirmation query in a short amount of time. Yesterday evening about 11pm my wife received a "Did you sign in on a new device..." email from 1Passwor...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello LarryMcJ! 👋

Thank you for reaching out. That sort of delay doesn't seem normal, usually you should receive the email almost immediately. So that the team can look into this further, could you have your wife send an email to support+forum@1Password.com using the email address associated with her 1Password account. Include a link to this thread in the email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave