Forum Discussion

b3nw

New Contributor

3 years ago

Extension Stuck Loading after last update

1P_JoshD

1Password Team

3 years ago

Hey b3nw,

Thanks for messaging us! I'd like to gather some more information about how these tabs are used and how your device is set up with 1Password.

Do you leave these tabs open at all times?
Do you have the 1Password 8 for Windows app installed and signed in?
When signing into the extension, does refreshing the page allow you to use the extension properly?

Josh

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Eventually I can get it to respond by trying it on different tabs and it requires...","body@stringLength":"880","rawBody":"

Regularly when I try to use the extension to fill a login page, it just sits with the loading icon, very frustrating. Eventually I can get it to respond by trying it on different tabs and it requires master password again. Once logged in the extension works on all tabs. This has never been an issue until the last week or two.

\n\n

1Password Version: Not Installed
\nExtension Version: 2.5.1
\nOS Version: Win 10 Pro 22H2 19045.2364
\nBrowser:_ Chrome 108.0.5359.125

\n","kudosSumWeight":0,"postTime":"2023-01-10T19:17:28.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS04ODUyNC0zNTc3aTM4MThFNTg0QTFGOUQ2MTI?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:88524_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":59},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

1Password Version: Not Installed
\nExtension Version: 2.5.1
\nOS Version: Win 10 Pro 22H2 19045.2364
\nBrowser:_ Chrome 108.0.5359.125

"},"Conversation:conversation:88524":{"__typename":"Conversation","id":"conversation:88524","solved":false,"topic":{"__ref":"ForumTopicMessage:message:88524"},"lastPostingActivityTime":"2023-01-12T06:35:31.000-08:00","lastPostTime":"2023-01-12T06:35:31.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:88524":{"__typename":"ModerationData","id":"moderation_data:88524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS04ODUyNC0zNTc3aTM4MThFNTg0QTFGOUQ2MTI?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS04ODUyNC0zNTc3aTM4MThFNTg0QTFGOUQ2MTI?revision=1","title":"kmhcsbh411u4.png","associationType":"BODY","width":769,"height":605,"altText":null},"Revision:revision:88524_1":{"__typename":"Revision","id":"revision:88524_1","lastEditTime":"2023-01-10T19:17:28.000-08:00"},"ForumReplyMessage:message:88525":{"__typename":"ForumReplyMessage","id":"message:88525","conversation":{"__ref":"Conversation:conversation:88524"},"author":{"__ref":"User:user:17195"},"revisionNum":1,"uid":88525,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Extension Stuck Loading after last update","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88525"},"parent":{"__ref":"ForumTopicMessage:message:88524"},"body":"

Hey b3nw,

\n\n

Thanks for messaging us! I'd like to gather some more information about how these tabs are used and how your device is set up with 1Password.

\n\n

Do you leave these tabs open at all times?
Do you have the 1Password 8 for Windows app installed and signed in?
When signing into the extension, does refreshing the page allow you to use the extension properly?

\n\n

Josh

","body@stringLength":"613","rawBody":"

Hey ,

\n\n

Thanks for messaging us! I'd like to gather some more information about how these tabs are used and how your device is set up with 1Password.

\n\n

Do you leave these tabs open at all times?
Do you have the 1Password 8 for Windows app installed and signed in?
When signing into the extension, does refreshing the page allow you to use the extension properly?

\n\n

Josh

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