Forum Discussion

DalikVee's avatar
DalikVee
Occasional Contributor
3 years ago

Face ID failing and unreliable after update

Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password A...
ios
lsibilla's avatar
lsibilla
New Contributor
3 years ago

I have got the same issue after upgrading from iOS 16 to 17.1.1.

I switched from FaceId to PinCode in the app settings and retried turning on FaceId, I uninstalled and reinstalled but neither of that resolved the issue.

I also had some other strange issues (Contact not showing in the Phone app) so decided to shutdown (Settings ==> General ==> Turn Off) and start it up again.

After the restart, 1Password was back to normal.

I hope that might help.