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Forum Discussion
Face ID ipad fails to unlock 1P reliably
Face ID on IPadOS on new iPad Pro (11” 4th Gen). Is flaky. If it doesn’t work immediately, it will not try again, instead forcing me to enter password almost every time. This happens with browser log...
1P_Dave
Moderator
ModeratorHello Jim_Kel! 👋
I'm sorry that Face ID is sometimes working and sometimes not working to unlock 1Password on your iPad. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135107/face-id-ipad-fails-to-unlock-1p-reliably
- Your forum username:
Jim_Kel - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
