Forum Discussion

pathfinder76's avatar
pathfinder76
Super Contributor
2 years ago

Face ID keeps turning off

I keep having to re-sign into 1Password, cause the Face ID setting. It’s turned off and get switch back to password.

Any thoughts

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

ios

1 Reply

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  • Kester_D_1P's avatar
    Kester_D_1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi pathfinder76 - I'm sorry to hear about this. I'd like to ask you to contact our team via email, as we may need to gather some diagnostic information from you in order to get to the bottom of this.

    If you can send us an email to support+forum@1password.com you'll get an auto-reply from BitBot which contains a conversation number. That'll look like [#ABC-12345-123]. Post that number here and I'll make sure your message reaches the right team.