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Former Member's avatar
Former Member
4 years ago

Face ID Not Working [Fixed. Please see the approved answer for details.]

https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
ios
mallory_j_1P's avatar
mallory_j_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @jackbrannen, we're really sorry for the trouble here. This is an issue that the team is working hard to resolve and we hope to have a fix for it soon. Your best bet is to keep 1Password up to date so that you have the fix as soon as it's available: https://support.1password.com/update-1password/

It will also be in our release notes: https://releases.1password.com/ios/

Some users have opted to redownload 1Password 7 to regain Face ID functionality. If you had previously downloaded version 7, you can find it in your app purchase history.

Thanks for your patience while we work on a solution. I've added you to our list of affected users and someone will reach out when it's resolved!