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Forum Discussion
Former Member
4 years agoFace ID Not Working [Fixed. Please see the approved answer for details.]
https://1password.community/discussion/comment/676599/#Comment_676599
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
Former Member
3 years agoMy 1pw 8 on my iOS 16.1.1 iPhone 13 is not recognizing my face ID to unlock the app, and it is not giving the 1pw key icon in apps to unlock. I have deleted the 1pw 8 app from my phone, re-scanned my face into the phone, initiated the 1pw extension for safari on my phone and did a hard reboot of the phone. It started when I updated the iPhone to version IOS 16. I have set up the app to accept facial ID and re-scanned my face several times, yet the app gives me an error, "You need to enter your account password before you can use face ID" I know I've set it all up correctly as you can see in the photos attached:
As far as the extension not working in website and app I don't even get the key icon or a suggestion for the login above the keyboard. In those cases where I do get the key icon, it takes me to the app and required a manual login.
Here are some examples of what's not happening:
I'm exhausted of having to enter my password to open 1pw every time I need to use it, which is often.
1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: IOS 16.1.1
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=1pw%20ios%20not%20recognizing%20my%20face%20id