Face ID Not Working [Fixed. Please see the approved answer for details.]

I finally gave in a redownloaded 1P7. Amazing that you have to downgrade something you are paying good money for because the company behind the product apparently doesn't care about their customers anymore. The last response from a 1P employee was "Thanks for the info" back in November. The lack of transparency is what really gets me. Can a company which used to get 5 stars from me have really turned this bad in such a short amount of time. I guess bigger isn't always better.