Face ID Not Working [Fixed. Please see the approved answer for details.]

same issue. will send diagnostics

Sent thanks. Received no email reply yet

Thanks, @jkratz!

Having the exact same issue after a reset. Face ID working fine everywhere else.

I just sent a diagnostics file per the instructions above.

Hello @Si69,

Sorry to hear of the troubles you are experiencing with Face ID after resetting your phone. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134699/face-id-not-working-after-phone-reset
• Your forum username: Si69

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I recently had to reset my phone settings in the Apple store after a problem. iPhone 13 Pro. Since then 1 password will not open with face ID on the phone. All other devices is fine. Have tried reinstalling and toggling lots of settings on and off. Always says you need to enter your account password before you can use face id. Please advise how I can fix this.

1Password Version: latest
Extension Version: latest
OS Version: iOS
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=face%20id

I had the same issue for months, so I...

1.- Deleted all 1Password apps on my iPhone
2.- Closed all apps running in the background (including Safari)
3.- Then reinstalled 1Password 8 and follow all the setup instructions.
3.- Enter my one password and it worked!

I hope this helps!

I am having the exact same problem. Can you please tell me how to fix it?

Also very frustrating that I'm not getting a support ID back after sending the diagnostics report. Have sent twice now, nothing back from the automated bot.

Same here - I have the same problem. I am using 1Password 8 and have tried turning off and on Face ID, uninstalling and reinstalling the app. I just sent diagnostics report with the link to this thread. I haven't received a support ID yet.