https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise? 1Password Version: 1Password for Mac 8.8.0 Extension Version: Not Provided OS Version: iOS 15.6 Browser:_ Safari Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

Hi Jack_P_1P First things first, I couldn’t agree more that the mitigation you provided is not the ideal solution. Factory reset, a device independently if is a iPhone or iPad, just because of a single app is unacceptable. The amount of time it takes to restore a iCloud backup can be significant if the user have a lot of apps installed like myself. I recently downgraded to 1Password 7, and the Face ID is working as is should be. Seems to me that the problem is not your devices, but in this new version of 1Password or maybe is a undisclosed bug in iOS or iPadOS, because of the variety of devices affected.

Jack_P_1P "After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue." as above.. this is also not acceptable. I should be able to reset my device settings anytime I want, without having to worry that an app will then stop working. For MONTHS 1password has failed to properly acknowledge and explain why the current "stable" app doesn't work with FaceID. You should be considering crediting all your users for the months you have been deficient in acknowledging, explaining and resolving a very BASIC feature you advertise that is not working for MANY users.

Took nearly a month since the first post for 1Password staff to reply.. I'm a little shocked at what is going on at 1password. I've tried support via email as well, they. didn't even know about this issue.. yet here on the community.. it's everywhere. It's acknowledged by 1password staff on reddit.. but only a few weeks ago.. and nothing since then. No blog post. No support article. No note in the app store. Do you see why we are frustrated Jack_P_1P ?

Hi @kyswisher: To confirm, are you running into trouble with using Face ID on your iPhone to unlock 1Password for iPhone? If so, which version of 1Password do you have on your iPhone, 1Password 7 or 1Password 8? Let me know! Jack

Hi, I think I might have seen some comments on this on another thread, but I wanted to log this on a separate thread. Sometimes Face ID works just fine when opening the app, but every so often it seems to fail randomly and then immediately require the Master Password. What's odd about these Face ID failures is that they shouldn't be failures...I am looking at the phone with clear line of sight and it just fails and then requires a Master Password. It's inconsistent, but happens at least a few times a day as I'm using the app. I just want to be clear it's not because I'm looking at the phone wrong...it's like the connection between Face ID and 1Password doesn't work sometimes. thanks 1Password Version: 8 Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

Face ID Not Working [Fixed. Please see the approved answer for details.]

646 Replies

Former Member
4 years ago
HI, tried the force reset as requested but made no difference - Face ID still broken for me in 1password.
Jack_P_1P
1Password Team
4 years ago
Hi @CaptainJD:

I was able to locate your message. We'll take a look and be in touch soon!

Jack

ref: IPF-81715-814
Former Member
4 years ago
See:
https://1password.community/discussion/132671/v8-face-id-fails-often-when-it-shouldnt#latest
Former Member
4 years ago
FYI.. doing a force reset of the phone clears the issue temporarily.

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios
Former Member
4 years ago
I have iPhone13 Pro and Face ID works but there is an intermittent issue which might be related to your issue.

Check your phone iOS settings > Face ID & Passcode > Other Apps. Check 1Password is enabled.
Former Member
4 years ago
I have this same problem.
Former Member
4 years ago
FYI, Not had any BitBot replies (including junk folder).
notMyUserName
New Contributor
4 years ago
I'm having the same problem with 1password 7. Face ID is otherwise working fine and it had been in 1Password until just now. Face ID is still turned on in 1Password settings and I haven't changed anything. The only thing I am aware of that might be different is that I installed iOS 15.6.1 last night.
Former Member
4 years ago
And also The Face ID button is grayed out and I can’t turn it on or off
Former Member
4 years ago
Hi, I have an iPhone 13 pro Face ID is setup on the phone (works fine unlocking the device) and I also have Face ID enabled in the 1Password app. However when I attempt to unlock 1Password with Face ID it doesn't work - there's no Face ID button and I can only unlock it with my master password. Any suggestions?…

Forum Discussion

Face ID Not Working [Fixed. Please see the approved answer for details.]

646 Replies

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