Face ID Not Working [Fixed. Please see the approved answer for details.]

Sent you the details :-)

Hi @Boichat / @CaptainJD:

Thanks for letting us know about this. Can you please follow the steps I shared above to share the diagnostics report with us, and mention your username on the Support Community?

Jack

I also get this with FaceID. Seems to mostly happen when I’m entering a password and need flip back out to the main 1PW app to generate a new password or add extra info. It always ends up with FaceID not working on the main 1PW app as well as the popup sheets (auto fill) when focused on a field.

It’s very irritating as need to enter master password multiple times.

I'm here with the same issue, trying to fix an unrelated problem I reseted all settings on my iPhone XS (iOS 15.6.1) after that 1Password fails to recognize my face every time and I have to manually enter my password. I reseted FaceID on my phone (every other app works fine), I disabled/enabled FaceID on 1Password, restarted my phone a few times, deleted 1Password and reinstalled again a few times as well but every time I open the app I get the "face id" it scans my face it seems to fail and then shows the message "you need to enter your account password before you can use Face ID".

Before "resetting all settings" FaceID was working fine with 1Password 8 so that may be a way to reproduce the issue.

Face ID with 1password has never worked on my iPhone 12 mini since upgrading. Always needs me to put in my master password. It attempts to do Face ID, I get a brief tick appear as if the OS thinks it was successful, then 1Password seems to disagree, I get a haptic vibration to say it failed and I’m prompted to put in the master.

No problem with Face ID on v8 with iPadOS though.

Deleting and reinstalling the app does nothing. Neither does resetting Face ID in system settings.

Very frustrating…

Hi jinwai:

I located your email to us, and we'll be in touch soon. Thanks!

Jack

ref: ART-96548-948

Support ID [#ART-96548-948]

Jack_P_1P Since my post above I had uninstalled 1P8 (thinking I'd just wait for a fix to be available. I have now reinstalled, and now Face ID works repeatably. I cannot reproduce the same issue (FaceID failing and prompting for Master Password each time). If the issue reappears I will post diagostics.

I am using Touch ID and it fail 100% of tries, and need Master Password every time. Happens everywhere such as open the app or autofill.

Only happen in my iPhone 7 Plus. My iPad Pro 10.5 has no problem. Both are using iPassword iOS 8.9.1

Sent diagnostic attachment via email, but did not receive the Support ID yet.

Hi @ImJohnHime / @ImMark:

We're continuing to investigate this. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132575/face-id-not-working#latest
• Your forum username: ImJohnHime / ImMark

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#15937