Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi @stefanodottori:

Thanks for reaching out. Nothing to share just yet, but we're actively investigating.

Jack

Hi Jack_P_1P

Any updates about this issue?

I’m also affected by this when using 1Password 8 with my iPad Pro

Hi @Nileane / @hevak / mmanning:

This is something we're actively investigating and hope to know more soon.

mmanning:

1Password 7 is available from the Purchase History in the App Store if you're previously downloaded it using your Apple ID. Let me know if you have any trouble finding it.

Jack

ref: dev/core/core#15937

Same issue here. Just like you said, I reset my settings and now FaceID just won’t work to unlock 1Password, even after reinstalling the app.

I even tried reinstalling the app to no avail.

Same here. I too, would like to know what the fix is or where I may download v7 if I purchased my license via the website NOT the App Store.

I reset all settings on my iPhone and now in 1Password 8 every time I open it I’m told I need to enter a password before FaceID will work. I’ve already tried toggling the FaceID setting in 1Password, but that hasn’t worked.

Hi @rharley:

That is exactly what we're investigating. Please stay tuned for updates.

Jack

I feel like my issue hasn’t been explained quite well enough.
For every use, either filling a password in the browser or simply logging into the 1Password app, Face ID will scan, tick as if too say it was successful, and then say “That didn’t work, check your password and try again”.
The Face ID prompt button is inexistent on my device.
I’ve been having to use 1Password 7 for the last few months.
I have reset all settings and completely restored my device and set up as new.
I have reset my Face ID countless times.
I have deleted, and re downloaded the app, but nothing works.
I have multiple screen recordings of the issue if that would help.

Hi GampPie / @rharley:

Thanks for following up. We're still investigating, but I don't have anything to further to share just yet.

Jack