Face ID Not Working [Fixed. Please see the approved answer for details.]

Any update? This issue has been going on for months and I keep having to use 1Pass 7 on my iPhone :/ I’ve sent in multiple diagnostics via email!!

I recently upgraded to 1Password 8.
Now every time I am in an app on my iPhone 13 (running 15.6.1) and I tap 'passwords' to go to 1Password, this simple, beautiful, seamless functionality of opening 1Password with FaceID does not work.
It says 'You need to enter your account password before you can use FaceID'. This I have done over, and over again.
Plus I have switched FaceID on and off, and turned the phone on and off, many times and still it is stuck.
FaceID is
1. enabled in Settings, under 'FaceID';
2. on in Settings under '1Password';
3. on in the 1Password app under 'Security'.
What is to be done here? Hella frustrating.
Thank you...

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=FaceID%20not%20working

I forgotten to say the problem is on my iPad Pro running 15.6.1 and no problème with ma iPhone 12 running 15.6.1

Hi @""Jack.P_1P"

I’m having the same issue like @woodyg described

Hi, I also have this same issue! It failed to login with FaceID even though the animation of the faceID showed the Checkmark "success". Instead It said "That didn't work, check your password and try again" and I need to type my master password manually and it's very frustrating.

Diagnostic sent
[#CTU-15183-596]

Hi @woodyg:

Thanks for following up. It looks like my colleague Jac has just replied to your email, so continuing the conversation there would be best.

Jack

ref: ZXW-14363-193

Hi Jack_P_1P

I'm having the same issue as most others here. 1pass 8 fails to open with Face ID. Instead I get the prompt: "you need to enter your account pass before you can use Face ID." I've reset Face ID, shut down the phone, deleted and reinstalled 1pass. Face ID works as it should in other apps. Running 15.6.1 and your latest version.

I sent in a diagnostic report on 8/25 and never heard back just an autoreply. I followed your instructions except for adding my username here since I didn't actually post to this thread.

In addition I'm having difficulty with password autofill. I can't get the app to insert credentials either on safari or apps. I followed the various instructions on your site and the problem remains. I hadn't had these two issues using 7. Please review my email. Without these two functions working I'm avoiding the app as much as I can. It's been frustrating.

*Edit: this post was meant for the ios forum where I've reposted.

Hi Jack_P_1P

I'm having the same issue as most others here. 1pass 8 fails to open with Face ID. Instead I get the prompt: "you need to enter your account pass before you can use Face ID." I've reset Face ID, shut down the phone, deleted and reinstalled 1pass. Face ID works as it should in other apps. Running 15.6.1 and your latest version.

Hi @hellogoodbye / @mikiwa:

We're still actively investigating this, but don't have anything to share just yet. Thanks for your patience!

Jack

ref: NDG-16122-436

Hello, I'm also having this issue although mine happens consistently every time (not randomly). Posted this on different https://1password.community/discussion/132671/v8-face-id-fail but posting here as well to make sure I get notified when fixed. Thank you.