Face ID Not Working [Fixed. Please see the approved answer for details.]

I’m having the same exact issue and it’s so freaking annoying to type my password when using safari/apps every single time!
The issue appears when I have reset all my iPhone settings.
Just like this one below
I'm another one having the same issue. Reset All Settings on my iPhone running ios16. Before that 1Password 8 was working fine with Face ID. Now, like with others, it acts like it is working and gives the tick but then it makes me put in the password. Deleting and reinstalling the app doesn't fix.

Erasing then restoring device fixes it. I restored my iPhone from a backup last night.

@xyzulu

Our developers are indeed investigating an issue with Face ID / Touch ID. A diagnostics report allows us to verify that the user is affected by the known issue rather than by a different issue that would need to be investigated further which is why support may have asked you for a diagnostics report before confirming that you're affected.

Our developers are aware that this issue is affecting a number of users and they're treating this as a priority. I'm sorry for the inconvenience that the issue is causing. If you're interested, my colleague Jack has a posted a workaround however it should only be attempted by technically savvy users who are comfortable with factory resetting their iPhone and restoring from an iCloud backup (since data loss is possible): https://1password.community/discussion/comment/657234/#Comment_657234

-Dave

1P_Dave and 1P_Tommy this issue is months old.. reported here: https://1password.community/discussion/132575/face-id-not-working#latest

(also reported by many users).

Why are so many 1Password staff not yet aware of this? I've contacted support via email a few times as well.. and the initial response is always "surprise" at this issue.. not acknowledgement.

Same here too... new iPhone 14, so all setup fresh and constantly seeing the flash of face id to be told "that didn't work, type your incredibly annoyingly long secure password in for the 902384984 time" or words to that effect. I've tried logging out, turning setting on and off, removing rebooting and reinstalling and still it persists. Its infuriating.

I am on iPadOS 15.7 latest. Same thing. AFTER I reset all setting, faceid stop working. It showed faceid animation and then showed that did not work. Exactly the same behavior as described in previous comments.

I’ve got the same issue, Face ID stopped working after I reset all settings in order to fix the spotlight indexing bug in iOS 16

Same problem. What’s the meaning of Subscription for a bug not fixed for months

Thanks @iamaydo

We have it. We'll be in touch as soon as possible.

ref: GQE-15221-222

@odysseus I just restored from my MacBook and it fixed 1Password's Face ID issue. I hope they can identify the cause and fix it soon. There will be more cases in the coming weeks as people upgrade to iOS 16 and need to reset their settings, it's buggy to say the least.