Forum Discussion

Liazard's avatar
Liazard
Occasional Contributor
1 month ago

Logging in

Two recurring and very frustrating problems with 1Password. Both problems happen with the online (webpage) version (my.1password.com) and the desktop version. The first problem also happens on my Android phone.

  1. It does not fill in passwords when I try to login to websites that are in 1Password. I have to go to 1Password and copy the password.
  2. 1Password refuses to work with Windows Hello, so I always have to enter my very long password.  I have repeatedly set up Hello and have pretty much given up.

Both of these things are basic functions for 1Password. What is the deal?

 

1password.com
android
browser extension
windows

2 Replies

Replies have been turned off for this discussion
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Hello Liazard​! 👋

    I'm sorry that you're running into issues with 1Password. It looks like you've opened a support ticket with our team via email and I recommend that you continue the conversation there rather than in the public community. My colleague will send you a new email soon, please reply to that email to continue the conversation. 

    To avoid having the same discussion in two places at once, I've closed this community thread. 

    -Dave

  • Liazard's avatar
    Liazard
    Occasional Contributor
    1 month ago

    In response to your emails:  a couple of questions:

    • I am finding zero information about Diagnostic Report on the 1Pass website and when I export the file I am unable to open and view it. What information does it contain? I am reluctant to share an exported file from my main password keeper with a stranger.
    • Why are replies to this thread coming by email rather than being posted to this forum?
    • I neglected to say earlier that most of these things worked fine in the past and I have used 1Pass since at least 2022.  I never made special autotype setups. As far as I am aware I never had a browser extension installed or enabled. I would click the url in 1Pass, the page would open, and the login and password would be filled.  In cases where there were multiple logins for the same site, a dropdown would appear when I clicked the password field that let me select which login name to use.
    • Another odd thing that happens sometimes is when I click on a Login link at a site that I have in 1Password, I see a 1Pass login popup asking which account, then a login popup for my password. This happens even when I already have 1Password open.
    • The phone is an Android.