Face ID Not Working [Fixed. Please see the approved answer for details.]

Because of all this hoopla I decided to install 1PW8 on my phone this morning. I’ve been using 7 on both my phone and iPad with no issues. I’m leaving 7 on my iPad to be able to compare the two. 8 has no Face ID issue either in the main app or the Safari extension. Face ID unlocks both properly. Of course I’ve never and most likely would never do a reset all settings so I don’t expect to run into this issue.

My initial reaction is that I think I prefer the look of 7 but I’ll take some time to decide. In the meantime 7 will remain on my iPad. And other than the emails coming in about new log ins, which are quite annoying, there haven’t been any issues so far. I do hope those stop eventually.

As I read the update I thought 'finally! Better late than never! "then the bitter disappointment 😬everything as before Face ID does not unlock the app. Nothing, maybe a fix in the autofill but I didn't have time to check better, so for now 1 - I don't know what they fixed as stated in the App Store page of 1password8 by c b the developers (maybe the problem is only mine) 2 - I continue with L using version 7 which differs little ....un dear greetings to all

Could you at least provide an in-app button to clear the 1Password data from the Secure Enclave so that the Face ID setup can start over cleanly? There's a specific API to delete items from the Secure Enclave.

https://developer.apple.com/documentation/security/1395547-secitemdelete

Is this issue ever going to be fixed? Seems like it should be a VERY HIGH PRIORITY. It has been going on for 3 months now.

Hi after a problem with my iPhone led me to have to reset both my iPhone 11 and my iPad 9 gen, both were updated to newest iOS after reset. Then biometrics reset. Neither of them are recognizing the biometrics. I’ve since uninstalled the app, reset both devices again, and reinstalled app both are running v 8 of 1Password. And tried again. I’ve checked all the settings on both devices and biometrics are turned on and set up in every place I know about. I’ve tried glasses on/off on the phone with Face ID, and different fingers on the iPad. I’ve cleaned them, tried different lighting. I’ve no clue what went wrong. Please help? TIA

Phone: iPhone 11 on iOS 16.1 (20B82)
IPad: 9th Gen on iOS 16.1 (20B82)
Both running newest version of 1Password in AppStore as of Nov 2

The latest update from 1Password did not fix my issue with accessing using facial recognition. It continues to ask me to input my password even though it appears my face was recognised correctly. Very frustrating issue!!!

Likewise. This problem is causing me to lose confidence in 1Password.

I have same issue. Updating to 1P 8.9.7 did not correct my face ID issue

Todays update, 8.9.7, did not resolve this issue.

lyndadiane

Thank you for the response. There's a known Face ID issue in 1Password 8 for iOS that our developers are investigating and it sounds like you're affected. So that I can confirm this, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134951/face-id-not-opening-1password-on-iphone-asks-for-password
• Your forum username: lyndadiane
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#15937