Face ID Not Working [Fixed. Please see the approved answer for details.]

Face ID does not open 1Password on my iPhone using 1Password 8 and latest iOS.

When using Face ID to login iOS app, I get “that did not work”. Tried disabling and rre a long Face ID, reinstalling the app, neither worked.

just bumping this on 29.11.22 because i can’t do anything else.

this is just sad that subscription is no guarantee whatsoever of high quality service. i don’t really understand what i am monthly paying for anymore.

I’m having the same problem. Actually, I’m happy to find others with it, but a little worried that it has been happening since August. I also had to reset my settings to fix another problem, and 1P faceID hasn’t worked since.

Sorry to be terse, but this thread was started in August. I still have this problem as of this morning. So what I seem to be doing is paying a subscription fee for a product that does not function as it should. In what world do people keep paying for a product that doesn't do what it is supposed to do? This is beyond frustrating.

One think that seems to work so far: having both v7 and v8 on my iPhone, using v8 for regular (non-Safari) use and enabling the 1PW7 extension in Safari's preferences. Today, oddly, the v8 extension works and the v7 one asked for my password, so YMMV.

I’m sorry to report, but I had to go back to 1Password 7 as well, the new version drove me nuts, not accepting the Face ID and I got tired typing my very long master password over and over again...do you have enough data or would you need another trace? How can I help?

RC1 of 8.9.9 broke the 2-week password input interval. I had to go back to v7 which works well with the Safari extension. Clear difference. Other than a consistent crash when long-pressing some items in 1P7, it's fine.

I confirmed this by reinstalling 1PW7, removing 1PW8 and the Safari extension was fine (once I logged in once, I could go back later to the same sites and login without having to enter my 1PW master password). As soon as I reinstalled v8, i continuously had to reenter my master password for the same sites. Reinstalling 1PW7 again fixed this.

Sorry to see the regression since earlier TestFlight builds of the 1P8 did fix this issue. Hoping the next RC fixes it...

Thanks for the update WaitingForGuacamole. 🤞

Ben

I can confirm @dgold105 ’s observation that the latest TestFlight version (80909016) appears to fix the problem. I was prompted for my master password once, and since then FaceID works, and pretty quickly at that.

Barring other issues in the RC, I’d consider this one resolved.