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thllxb's avatar
thllxb
New Contributor
3 months ago

I can't save passkey to 1p on cathaypacific.com

I was trying to create a passkey on cathaypacific.com and save it to 1p, but as soon as I create it, the windows hello prompt showed up instead of the 1p popup, and once I entered my windows hello pin the passkey got saved into my windows11 but 1p.

The passkey save feature worked on other websites like github.com. I also confirm I have correctly installed 1p windows client 1Password for Windows 8.10.80 (81080023), chrome extension version 8.10.80.23, and configured Chrome browser(version 137.0.7151.120) to use 1p as the default password manager.

passkeys
windows

3 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi thllxb,

    Thanks for taking the time to post! I was able to re-create what you're experiencing both in Chrome and Edge. I've gone ahead and submitted a bug. I'll report back when there's an update!

    ref: 38514

    • Froggy's avatar
      Froggy
      New Contributor
      2 months ago

      1P_SimonH​ ,

      Is there any update on this?  It appears that a bunch of passkeys are getting saved to Windows instead of 1Password...even though I trigger the process through 1Password.  Need to turn the Windows passkey saving off even though the feature to offer to save passwords and view/fill passwords and passkeys is turned off in Edge.

      I looked all over for configuring this properly and can't find anything on the 1P website.  This needs to be clearly communicated out to all 1Password subscribers.

      • 1P_SimonH's avatar
        1P_SimonH
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi Froggy,

        I don't have an update at this time, but will update this thread when there's news.