Forum Discussion

Fooligan's avatar
Fooligan
Dedicated Contributor
3 years ago

Face ID Unlock In iOS App

I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticati...
passkeys
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Fooligan

Sorry to hear you're still having trouble. It sounds like it'll be best if you can send us a diagnostics report so that we can look into what's going on here.

☞ How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much! :)