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Former Member's avatar
Former Member
4 years ago

FACE RECOGNITION NOT WORKING

My new Samsung Tab A8 face recognition is working fine to unlock my lock screen. I've enabled face recognition in 1password, but it isn't unlocking. Instead, when I start an App and select the corresponding 1password login from above the keyboard, I get a black keyboard with a stick face in the center and a prompt for my 1password password. What am I missing?

1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: Android 11
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Face%20recognition%20not%20working%20on%20samsung%20a8

android

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  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello @wobblestheduck, thanks for following up with me.

    There is currently internal discussion around the PIN unlock option. Android tablets, and other devices that do not have a "strong" biometric unlock option have certainly been part of the discussion. While I don't have an update to share, I've gone ahead and added your feedback to the feature request with our product team for their consideration. My apologies for the trouble and inconvenience.

    From my understanding the item below in the beta should resolve this issue:

    Biometric unlock is now only supported with strong authenticators, like fingerprint unlock. #16420

    I don't have a device with only a facial scanner with me at the moment to confirm this so I would suggest retaining the production version for now in case I'm mistaken.

    Thanks again!

    ref: IDEA-I-1222

  • Former Member's avatar
    Former Member
    4 years ago

    PLEASE ADVISE. 🔎

    Thanks Timothy.

    Yes, it appears 'face unlock' doesn't function on the current Samsung tablets, including my A8. My 'settings/security' page allows me to toggle the 'face unlock'. It's not grayed-out. Unfortunately, my A8 only supports 'face unlock' (i.e. no fingerprint reader).

    When the new version of 1password dropped 'unlocking' via 'pin', it introduced a real inconvenience, requiring me to enter my 'strong' password every time. My workaround has been to set my auto-lock to 8-hours, and/or to save a clipboard-copy of my password in Microsoft SwiftKey for easy retrieval. Great solutions, eh? Suggestions?

    I will be glad to try the 1password beta IF you have any confidence it addresses the 'face unlock' issue.

    Thanks in advance for you assistance.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @wobblestheduck, thanks for your question. Face unlock is considered a "weak" biometric factor with most Android devices. 1Password for Android requires device's Face unlock to be considered "strong" for it to be used to unlock the app. To my knowledge, there isn't a Samsung tablet that supports Face unlock with 1Password even if it can be used to unlock the device or other apps.

    That being said, the Face unlock setting should be greyed out or removed in 1Password if it does not meet requirements. Do you also use fingerprint unlock with your device? I'd also like to ask you to update to the beta then check if the same issue occurs in that version. You can find how to update to the beta in this guide:
    * Use 1Password beta releases

    Thanks again!