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Forum Discussion
Former Member
4 years agoFailed to install app on new Surface Pro 7, Windows 10
Hi there,
Fresh new Surface Pro 7, configured to stay in Windows 10 Home, latest patch. Has almost nothing running in it, enough disk and memory space. Downloaded the latest app multiple times toda...
Dayton_ag
1Password Team
4 years agoHey there @1Passwodruser256, is it possible you have an antivirus program installed? These programs, particularly the ones that advertise active malware defenses, tend to "lock down" the folder that 1Password installs to. If possible, booting your device into Safe mode and re-trying the 1Password install works to bypass this. Once installed, we suggest adding 1Password to your antivirus software's Exclusion list so 1Password can continue to update itself when needed. :smile: If you run into any issues with the install process, shoot us an email at support+windows@1password.com
and we'll be happy to help out! :smile: