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Former Member's avatar
Former Member
4 years ago

Failed to install app on new Surface Pro 7, Windows 10

Hi there, Fresh new Surface Pro 7, configured to stay in Windows 10 Home, latest patch. Has almost nothing running in it, enough disk and memory space. Downloaded the latest app multiple times toda...
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Former Member's avatar
Former Member
4 years ago

Hi Dayton_ag

It is fixed now!
You were right, there's silent collision with Immunet antivirus. It has been working like a charm for many many years in my other system but this time it is not working on that new Surface nor in another old Asus machine that only required 1Password upgrade to 9.828.

The strange thing was that no logs or events could point to the problem or collision, but I've tested twice the following procedure and it works:

  1. Start CMD, run as admin
  2. Stop Immunet Service: net stop immunetprotect
  3. Search 1Password install or upgrade 1Password. Proceed
  4. Start Immunet Service: net start immunetprotect

Thank you for the support
:)