Tried to add a Yubikey 2FA, locked myself out of my account
I tried to add a Yubikey 5 C NFC as a 2FA login for my 1password account. It seemed to work, but with errors. Now, when I try to log into 1password.com, it requires the security key, but then says “No Credentials Found : No credentials were found for "1password.com" on this security key. Try again with a different security key.” Since this is my only security key, that’s a bit of a problem.
Further, the browser extensions in both Firefox Nightly and Chrome go into infinite loops of trying to request the key and then reloading until I start typing my master password. Once I enter that, it asks for a key. When I insert and activate the Yubikey, the site says “You’re using a security key that’s not registered with this website”. The same thing happens if I try the NFC activation after scanning the QR code with my iPhone. I can’t tell which version(s) of the extension I have because trying to open it from the browser toolbar leads it to also loop between being open and requiring a login.
I seem to still be able to open 1password 7 on my Mac, but don’t know how long that will last, nor how to use it to register the Yubikey with 1password.
So, how do I fix this?
1Password Version: 7.9.11 Extension Version: Not known (see above) OS Version: macOS 14.4.1 Browser: Firefox Nightly and Chrome
Thank you for posting the Support ID, one of my colleagues will reach out to you as soon as possible. Since we have a communications channel open via email, I'm closing this thread.
I can still get into 1Password 7, although it bugs me for a security key. I’m still able to get into the preferences, though, where 1Password > Preferences > Accounts says for my account that two-factor authentication is turned off. When I open the link it shows for learning how to set up two-factor authentication, it takes me to 1Password.com, which requires me to log in. Which, well, see above.
I’ll email the address and reply here with the ID.
I'm sorry that you're not able to login to your 1Password account. If you still have access to 1Password 7 then try these steps to temporarily turn off two-factor authentication:
Open and unlock 1Password 7 for Mac.
Choose 1Password > Preferences > Accounts.
Select your account > Turn Off Two-Factor Authentication.
Then, see if you can log in to your 1Password account on 1Password.com (in the browser, not the app). If that doesn't work then I recommend that you send an email to our support team at support+forum@1Password.com
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
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PIN unlock code Has the PIN unlock code been dropped in the new 1password 8 version? Without biometric features, I have to enter my long password all the time?
PIN unlock code Has the PIN unlock code been dropped in the new 1password 8 version? Without biometric features, I have to enter my long password all the time?
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Without biometric features, I have to enter my long password all the time? \n\n \n\n 1Password Version: 8 \nE...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTQx","node":{"__ref":"ForumReplyMessage:message:115141"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTQw","node":{"__ref":"ForumReplyMessage:message:115140"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTM5","node":{"__ref":"ForumReplyMessage:message:115139"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTM4","node":{"__ref":"ForumReplyMessage:message:115138"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTM3","node":{"__ref":"ForumReplyMessage:message:115137"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTM2","node":{"__ref":"ForumReplyMessage:message:115136"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTM1","node":{"__ref":"ForumReplyMessage:message:115135"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTM0","node":{"__ref":"ForumReplyMessage:message:115134"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTMz","node":{"__ref":"ForumReplyMessage:message:115133"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTMy","node":{"__ref":"ForumReplyMessage:message:115132"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTMy","hasPreviousPage":true,"startCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMTUxNTEsMTE1MTQx"}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:115099":{"__typename":"Conversation","id":"conversation:115099","solved":false,"topic":{"__ref":"ForumTopicMessage:message:115099"},"lastPostingActivityTime":"2023-12-06T08:01:13.000-08:00","lastPostTime":"2023-12-06T08:01:13.000-08:00","unreadReplyCount":52,"isSubscribed":false},"ModerationData:moderation_data:115099":{"__typename":"ModerationData","id":"moderation_data:115099","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:115099_1":{"__typename":"Revision","id":"revision:115099_1","lastEditTime":"2022-08-20T08:12:11.000-07:00"},"CachedAsset:theme:customTheme1-1750925668977":{"__typename":"CachedAsset","id":"theme:customTheme1-1750925668977","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Feature Request: PIN code to unlock","moderationData":{"__ref":"ModerationData:moderation_data:115141"},"body":"
Thanks for the update ag_timothy, that is welcome news. If you would be so kind as to post in this thread once that update is released, I will install 1Password8 again and give it a shot.
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Hi @acouzelis thanks for your reply. I can definitely understand your hesitance in regards to how and where your personal biometric data is stored.
\n\n
On that note, I wanted to share some good news. Per our January 30th blog post (linked below), I can confirm that we will be bringing PIN unlock to the mobile apps. We don't have a specific date as to when that will make it into an update but it is on the horizon! \n* Building a better, more useful 1Password
\n\n
(Also, I promise I'm not a bot 😁)
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Unfortunately many IT admins and cybersecurity professionals aren't comfortable with that level of personal data being stored yet. I'm the CIO of a biotech company, and just speaking anecdotally, my entire division does not use biometrics to unlock their phones. So, there's 100+ profesional tech users who are currently frustrated with 1Password mobile. We love the app, but are discussing switching to another password manager because of this lack of PIN feature. Just passing it along for your discussions. Hopefully you all can come up with a good mitigation approach in the near future. Thank you for your reply (and not being a bot...or a very good bot if you are!).
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Thanks for your feedback @acouzelis. I've shared your interest with the team.
\n\n
With most mobile devices now having a biometric unlock option and that being the unlock preference for most users, we did not add a PIN unlock option to the 1Password 8 mobile apps. Based on the excellent feedback we've received we are exploring additional unlock options that may be added in the future. Thanks again for sharing your thoughts.
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Please add me to the voices of wanting the PIN code back. I'm on an iPhone 12 mini and it doesn't have a fingerprint option, and there's NO way I'm turning on face recognition, so now I'm stuck trying to type an excessively long password into a tiny phone keyboard every time. This makes 1Password essentially useless to me. Why would you take away this fundamentally critical feature?
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1P_Timothy Thank you for your feedback. I hope this feature will be released in the next version. the sooner the better. It is a very important security feature.
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I can certainly understand why a PIN unlock option is vital for some users. I've gone ahead and shared your thoughts with the team. My apologies for any inconvinience.
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Let’s first focus on the really important functionality for a password manager instead of a nice looking UI when rebuilding it from scratch. I will not use 1Password 8 until at least the pincode feature is back.
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Hi @andrey123, thanks for sharing your feedback.
\n\n
1Password 8 is a new app built from the ground up. As most Android devices running Android 9 or newer include a fingerprint scanner, we opted to focus on that as a quick unlock option. As you and other's have mentioned, there are scenarios in which a second option, such as PIN unlock would be useful and I can certainly see the benefit. I've gone ahead and shared your thoughts with the team. Thanks again!
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Hey 1pass people, how is it considered acceptable to release a new version of an application that comes with reduction of featurs? On my main phone I had 1pass 8 installed and I barely noticed increased quality of life of the update. Then I lost it and have to use a temp phone without fingerprint sensor and now the app is barely usable. I also have a tablet without fingerprint sensor and I will never update to 1pass 8 until this is resolved.
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