Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Solved
Fingerprint won't open 1password on Xiaomi 15 ultra
Hello, New in this community, but one year user of 1password. After moving from a OnePlus to a new Xiaomi 15 ultra (global edition ), I can't open 1password with fingerprint . It appears once, but i...
Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .
Pierre
1P_Dave
Moderator
ModeratorHello pierrep56! 👋
I'm sorry that biometrics aren't working to unlock 1Password on your Xiaomi 15 Ultra. So that the team and I can help further, I'd like to ask you to create a diagnostics report from your Android device:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/fingerprint-wont-open-1password-on-xiaomi-15-ultra/156780
- Your forum username: pierrep56
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .
Pierre
- 1P_Dave
Thanks for letting the community know how you ended up resolving the issue! 🙂
-Dave
I think I may have fixed it. I left the beta program uninstalled and reinstalled the app and it's been ok so far 🤞🤞🤞
