Forum Discussion

pierrep56's avatar
pierrep56
New Contributor
5 months ago
Solved

Fingerprint won't open 1password on Xiaomi 15 ultra

Hello, New in this community, but one year user of 1password. After moving from a OnePlus to a new Xiaomi 15 ultra (global edition ), I can't open 1password with fingerprint . It appears once, but i...
android
discussion
  • pierrep56's avatar
    pierrep56
    5 months ago

    Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .

    Pierre

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello pierrep56​! 👋

I'm sorry that biometrics aren't working to unlock 1Password on your Xiaomi 15 Ultra. So that the team and I can help further, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/fingerprint-wont-open-1password-on-xiaomi-15-ultra/156780
  • Your forum username: pierrep56


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

pierrep56's avatar
pierrep56
New Contributor
5 months ago

Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .

Pierre

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Thanks for letting the community know how you ended up resolving the issue! 🙂

    -Dave

    • sealbiscuit's avatar
      sealbiscuit
      New Contributor
      5 months ago

      I think I may have fixed it. I left the beta program uninstalled and reinstalled the app and it's been ok so far 🤞🤞🤞

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        5 months ago

        Thanks for the update sealbiscuit​! I'm glad to hear switching out of the beta channel and a reinstall got things sorted for you.