Forum Discussion

pierrep56's avatar
pierrep56
New Contributor
7 months ago
Solved

Fingerprint won't open 1password on Xiaomi 15 ultra

Hello, New in this community, but one year user of 1password. After moving from a OnePlus to a new Xiaomi 15 ultra (global edition ), I can't open 1password with fingerprint . It appears once, but i...
android
discussion
  • pierrep56's avatar
    pierrep56
    7 months ago

    Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .

    Pierre

sealbiscuit's avatar
sealbiscuit
New Contributor
7 months ago

Hi there

I have the exact same issue but with a slightly different phone (Xiaomi 15 - Global) but I've uninstalled 1password multiple times and cleared the cache and I'm still getting the same issue. 

Is there any sign of a resolution?

Thanks 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    sealbiscuit​ 

    I'm sorry that you're also running into trouble and that reinstalling 1Password didn't help in your case. I'd like to ask you to create a diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/fingerprint-wont-open-1password-on-xiaomi-15-ultra/156780/replies/157095
    • Your forum username: sealbiscuit


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave