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pierrep56's avatar
pierrep56
New Contributor
7 months ago
Solved

Fingerprint won't open 1password on Xiaomi 15 ultra

Hello, New in this community, but one year user of 1password. After moving from a OnePlus to a new Xiaomi 15 ultra (global edition ), I can't open 1password with fingerprint . It appears once, but i...
android
discussion
  • pierrep56's avatar
    pierrep56
    7 months ago

    Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .

    Pierre

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
6 months ago

Hi readabi1ity​, thanks for writing in. I'm sorry to hear biometric unlocking isn't working on your Xiaomi. I've just moved your post in with this thread as they appear to pertain to the same topic. 

If you haven't recently, please check for any device updates on your Xiaomi, then restart your device.

If you're still seeing issues, I'd like to ask you to clear your 1Password app data. Prior to doing so, please ensure you have your current account password and Secret Key available outside of 1Password for Android, and that you can find your saved data on the 1Password website, or another 1Password app. These steps will clear the 1Password app data from your device, so it will be helpful to have your Setup Code available. 

  1. Ensure you have your current account password and Secret Key available outside of 1Password for Android, and that you can sign into 1Password on our website or another device.
  2. Open the settings app on your Android device.
  3. Select Apps > 1Password.
  4. Select Storage and cache (setting name may vary by device).
  5. Tap Clear Storage or Clear Data (clearing cache is insufficient here).
  6. Reinstall 1Password for Android, sign into your account, then turn Biometric unlock on. 

 

Let us know how that goes and thanks again. 

readabi1ity's avatar
readabi1ity
New Contributor
6 months ago

Hi 1P_Timothy​ ,

Thank you for your reply and for moving my post. I created a new one as I thought this original thread was closed.

I'm happy to report that after following the steps you provided, biometric unlock is working correctly now. I'm a bit surprised, as I had tried clearing the storage and reinstalling in the past without success, but I'm glad it's resolved this time.

If the issue occurs again, I will post an update here.
Thanks again for your help!

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    6 months ago

    Hi readabi1ity​ ,

    Thanks for the update! I'm happy to hear that things are working after following the steps Timothy provided. Definitely let us know if you experience the issue again in the future and we'll be happy to help.

    - Trevor