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pierrep56's avatar
pierrep56
New Contributor
7 months ago
Solved

Fingerprint won't open 1password on Xiaomi 15 ultra

Hello, New in this community, but one year user of 1password. After moving from a OnePlus to a new Xiaomi 15 ultra (global edition ), I can't open 1password with fingerprint . It appears once, but i...
android
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  • pierrep56's avatar
    pierrep56
    7 months ago

    Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .

    Pierre

readabi1ity's avatar
readabi1ity
New Contributor
6 months ago

Hi 1P_Timothy​ ,

Thank you for your reply and for moving my post. I created a new one as I thought this original thread was closed.

I'm happy to report that after following the steps you provided, biometric unlock is working correctly now. I'm a bit surprised, as I had tried clearing the storage and reinstalling in the past without success, but I'm glad it's resolved this time.

If the issue occurs again, I will post an update here.
Thanks again for your help!

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
6 months ago

Hi readabi1ity​ ,

Thanks for the update! I'm happy to hear that things are working after following the steps Timothy provided. Definitely let us know if you experience the issue again in the future and we'll be happy to help.

- Trevor