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richeldecos's avatar
richeldecos
New Contributor
5 months ago
Solved

Firefox extension broken.. even more than before

I see this discussion and the suggested fix of updating the extension but the extension is working even worse than before. Previously, the 1Password icon appeared in the toolbar but clicking it did n...
browser extension
macos
  • richeldecos's avatar
    richeldecos
    5 months ago

    Seems like there was either a caching issue or an issue with Firefox sync. It's working after uninstalling and reinstalling a 3rd time.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello richeldecos​! 👋

I'm sorry that you're running into issues with 1Password in Firefox. I'm running the same versions of 1Password and Firefox that you are and I'm not able to reproduce the same issue on my end. Can you try completely removing 1Password from Firefox and then installing it again: 

  1. Make sure that you have a copy of your Emergency Kit and that you're sign into 1Password on another device. 
  2. Remove 1Password from your browser.
  3. Install 1Password in Firefox. 


Note: In Firefox, if you've pinned an extension to your toolbar then you won't see it appear in the Extensions dropdown menu. 

-Dave