REMINDER: the community will be in read-only mode from tomorrow until July 2nd. This is part of our platform upgrade! Learn more in the FAQs →

Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Firefox extension has significant lag intermittently when vault locked

Using Firefox Developer Edition 92.0b9 (64-bit) When the extension is locked and I press cmd+. I often find a loading spinner that lasts on average 5 seconds. This is significantly slower than I...
betas
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hey @kmuncie

I'm sorry to hear about the lag. 😞 The next time this happens could you please send us the logs from the extension? Hopefully that'll give us some insight into what is going on 'behind the scenes' that is holding things up. Instructions can be found here:

Save a console log for 1Password in your browser

Please email the log to [email protected] and include a link to this thread (https://1password.community/discussion/123158/) with your message. When you email in you should get a support ID back from BitBot, which you can post here. That'll help us 'connect the dots.'

Thanks!

Ben