Forum Discussion

mwest1's avatar
mwest1
New Contributor
8 months ago

Firefox extension won't sync with windows 11 desktop app

When I create a new login using the Firefox extension, the new item will quickly sync and show up on my iPhone app, but won't sync with the Windows 11 desktop app. I need to quit out of everything an...
browser extension
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello mwest1! 👋

I'm sorry that you're not immediately seeing new items in the 1Password for Windows app. You should be able to force 1Password to immediately check for new items by manually locking and then unlocking the app. So that the team and I can find a fix for the issue, I'd like to ask you to create a diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/firefox-extension-wont-sync-with-windows-11-desktop-app/153547
  • Your forum username: mwest1


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

mwest1's avatar
mwest1
New Contributor
8 months ago

Thanks Dave, email sent.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    8 months ago

    mwest1 

    Thank you! One of my colleagues will send you a reply via email as soon as possible. Please continue the conversation there. 

    -Dave