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Forum Discussion
Firefox extension
My wife got a new work computer and we can’t find the 1Password extension. We only see 1Password browser (formally 1Password X). She has 1Password downloaded from you site, and when we go to install ...
I was worried you guys would only have the 1Password X version and no app for the computers.
No worries, the desktop and mobile apps are still there ;)
The sites that don’t work with the former 1Password X are work sites that you won’t be able to access. The “classic” extension does. I’m not sure what the differences are, but that’s why I keep the classic extension too. My wife has the same issue, but I’m not sure which ones.
If you would like, we can try looking at the page details:
- Get to the page where 1Password shows up in places you don't want it to.
- Right-click the 1Password extension icon on the top right corner of your browser and select "Help" -> "Collect Page Structure".
- A file will be downloaded in your browser. That is the file you can email us along side a description and a screenshot of the webpage showing the issue with 1Password.
You can email all the information to mailto:support+x@1password.com.
Our developers can then take a look and see if they can make the new 1Password extension also work on these websites :+1:
