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SquareWheels's avatar
SquareWheels
New Member
11 hours ago

Firefox

I am trialing 1Password.

I am using Firefox.  Every time I close the browser, I get logged out.

I am logged in to 1Password, but the General settings says it's locked.

What am I missing?

Thanks

 

browser extension
windows

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 hour ago

    Hi SquareWheels​,

    It looks as if there's a problem with the connection between the 1Password desktop app and Firefox extension isn't working. When the two aren't connected, the extension will lock whenever your browser is closed.

    Could you make sure that you have the latest version of the 1Password desktop app installed, then if the connection problem persists, follow the steps below:

    1. Open your browser, right-click the 1Password icon in the toolbar, and choose Settings.
    2. Under the General section, disable Integrate this extension with the 1Password desktop app.
    3. Close your browser completely.
    4. Press the Windows key on your keyboard, type 1Password, click on it, unlock the app if prompted, then click ⋮ in the top left, and select Settings.
    5. Ensure the following settings are turned on:

    • Under General, make sure Keep 1Password in the notification area is checked.
    • Under Browser, make sure Connect with 1Password in the browser is checked.

    6. Press Ctrl + Q to fully quit the app, or right click the 1Password app icon in your system tray, and select Quit.
    7. Re-open the 1Password app, and unlock it.
    8. Open your browser again, sign into 1Password, and then turn Integrate this extension with the 1Password desktop app back on.
    9. Test using 1Password again.

    If you're still seeing the same issue after trying the above, let me know.