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Former Member's avatar
Former Member
4 years ago

First Ctrl-period in Firefox gives me a spinny wheel; second one works

Used to be that Ctrl-period would always pop up the browser extension dialog box asking for my master password. Over the last few weeks, it (almost?) always fails on the first try - I'll get a spin...
browser extension
Former Member's avatar
Former Member
4 years ago

Hey @kaltorak! Thanks for following up 🙂

It's odd for sure that the behaviour is inconsistent like that. Could you try clearing the cache and re-installing 1Password to see if things behave differently?

  1. Clear your Firefox cache by following the instructions posted at this link -> https://support.mozilla.org/en-US/kb/how-clear-firefox-cache.
  2. Right-click on the 1Password icon on your Firefox toolbar > Remove Extension.
  3. Install the newest version of 1Password from this link -> https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/?src=search
  4. Close and Open Firefox
  5. Try 1Password again.

Also, just a quick question - do you use the 1Password app as well? Or just the browser extension on its own?

Let me know!