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Naxterra's avatar
Naxterra
Dedicated Contributor
24 days ago

First login workflow issue

When setting up 1Password on Windows 11, using 1password.eu domain, it is forwarding to 1password.com for login. When I click on Sign in on 1password.com app opens this page https://start.1pass...
1password.com
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 days ago

Hello Naxterra​! 👋

I'm sorry for the delay in responding. What happens if you just scan the QR code in the 1Password app itself? That would be the QR code in your first screenshot? 

Once you've signed into 1Password.eu in your browser, you can add your account to the app with these steps: 

  1. Click on your name in the top right corner of the webpage, then click Set up another device.
  2. Click Add your account directly. 
  3. Click Open 1Password.


Then follow the prompts in the 1Password desktop app. Let me know if that doesn't work.

-Dave

Naxterra's avatar
Naxterra
Dedicated Contributor
2 days ago

It works if I scan QR of the Windows app on my iPhone app.

If I forget my phone somewhere or lost access to it, things will get harder.

Here is step by step of the process. 

Open app, click on login on 1password.com, switch web browser to 1password.eu

select I am not signed in anywhere

Click on I found my Emergency Kit

Web page opens 1password app again, which I am not logged in.